GoGuardian
El Segundo, CA

Customer Success Manager - Strategic at GoGuardian

| El Segundo
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GoGuardian is on a mission to transform education by helping to protect students in the digital space from harmful and distracting content and supporting their mental health. We partner with schools to identify learning patterns and maximize the academic potential of every student. With GoGuardian, educators can engage students with more effective resources while also promoting online accessibility in the most applicable way for their school population. 
We are looking for a Customer Success Manager to join our Strategic team. In this role, you will proactively engage with clients to build relationships, identify and mitigate churn risk, and discover, nurture, and close expansion and cross-sell opportunities You will lead the post-sales efforts in delivering value to your customers. As a GoGuardian product expert you'll speak and teach intelligently on the value and usage of the products. You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of GoGuardian products or general devices in the classroom.

What You’ll Do

  • Actively manage the success of a portfolio of our largest, most valuable customers; includes retention, expansion and identifying cross-sell opportunities
  • Actively manage your pipeline within SFDC and maintain a high level of accuracy in opportunity management
  • Perform against a renewal, expansion, and cross-sell quota on a monthly, quarterly, and annual basis
  • Aim to provide a delightful experience in every customer interaction
  • Provide customers with product training, strategic guidance, and ongoing best practices

Who You Are

  • 4+ years’ experience in a customer service, customer success, or account management role with a highly technical or SaaS product
  • Prior experience supporting customers through a full-lifecycle, including driving renewal results
  • Empathetic listener with a strong focus on serving the customer
  • Strong, confident communication skills
  • Sales, EdTech, or Education experience is a plus
  • Works well within a team environment, but highly self sufficient and able to execute with minimal supervision.

What We Offer

  • Opportunity to impact and revolutionize safe digital learning experiences for K-12 students
  • Partner with enthusiastic and talented colleagues who are compelled to do good in the world
  • Weekly yoga classes and guided aromatherapy meditation
  • Annual personal growth stipend for continued learning
  • Grow and scale with one of the fastest growing EdTech companies

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns, or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

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Where we are

2030 E. Maple Avenue, El Segundo, CA 90245

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen
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What are GoGuardian Perks + Benefits

GoGuardian Benefits Overview

At GoGuardian, you'll have the opportunity to impact and revolutionize safe digital learning experiences for K-12 students and partner with enthusiastic and talented colleagues who are compelled to do good in the world. Some of our perks & benefits include weekly yoga classes, guided aromatherapy meditation and on-site gym, annual personal growth stipend for continued learning, excellent healthcare benefits, remote work and the opportunity to grow with one of the fastest growing EdTech companies.

Culture
Volunteer in local community
GoGuardian participates in local volunteer activities such as AngelHacks Hackathon, Teens Exploring Technology (TXT) and LA Food Bank.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
GoGuardian's Diversity, Equity, and Inclusion Committee has five focus areas to drive meaningful and lasting change in Community, Communication, Talent, Product & Education.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
On-site meditation twice per week
Onsite Gym
Team workouts
Team fitness initiatives include weekly in-office yoga classes
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for all parents who have been with the company for one year.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We offer a flexible time off policy for full-time exempt employees. Full-time non-exempt employees accrue 3 weeks of PTO annually. We also offer a paid 2 week end of the year holiday break.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer a $1200 learning stipend annually for personal & professional growth
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Relax, recharge, and refresh with weekly yoga classes & guided aromatherapy meditation. Whether you're a golfer or a gamer (or both), there's probably a weekly activity with your name on it.

An Insider's view of GoGuardian

What’s the vibe like in the office?

Exciting! We’ve had tremendous growth and have gone through a lot of changes over the last couple of years, but have maintained the supportive, passionate, and energetic foundations that made me join the company in the first place. The vibe is simultaneously feels relaxed and open, and like everywhere you look, people are solving difficult problems

Terence

Director, Customer Success

What's the biggest problem your team is solving?

Our vision brings tall challenges; one of which is finding ways to sift through nearly insurmountable amounts of data, finding the important nuggets of information, then surfacing it to the right people. By using a combination of machine learning and cutting-edge data science (really), we're building better products for our users.

Zach

Senior Designer

What does career growth look like on your team?

Career growth is something that is talked over, thought through and planned out in open conversation and full collaboration between the team members and the manager of the team. It is clearly defined, from the very first day, as a line connecting your current areas for improvement to when they become areas of excellence.

Yola

Data Scientist

What are some things you learned at the company?

Come in with an open mind, and you will find yourself in a breeding ground for self-discovery. By being given a high level of autonomy to do meaningful work, I have learned what it means to be authentic, lean into my fears, find my voice, build trust, and experience the greatest joy that life has to offer—connecting with others!

Michelle

Software Engineer

GoGuardian Careers In El Segundo
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