About the Company.

Gimbal is a marketing and advertising automation platform powered by physical-world data. Using our own hardware and software, Gimbal enables brands, media agencies, and marketers to deliver relevant messages in order to improve marketing communications and measure the effectiveness of their campaigns. Powered by its always-on location SDK, micro-location BLE beacons, and a complete mobile advertising stack, Gimbal’s suite of tools generates hyper-accurate location data that allows brands to target consumers more effectively and attribute their spend via actions in the physical world.

Gimbal is the most comprehensive location-based software and hardware provider in the country, led by a team of experienced serial entrepreneurs and media industry veterans. We’re headquartered in Los Angeles with satellite offices in New York City, San Diego, San Francisco, Chicago, Boston, and Columbus. 

About the job.

The Customer Success Manager will oversee customers through the full lifecycle (onboarding, ongoing management, renewal, up-sell) of post-sales functions for our enterprise accounts. 

What you’ll be doing:

• Designing and developing account plans to increase retention and up-sell
• Driving business transformation through adoption, training, and development of best practices to continually grow incremental value for our customers 
• Providing guidance to customers to help them become engaged and loyal
• Conducting regular customer outreach, including Quarterly Business Reviews
• Maintaining customer relationships to obtain product/service feedback and working with internal teams to ensure customer needs are met
• Determining how to define, drive, and demonstrate ROI to every customer through scalable means
• Providing necessary training for our customers to drive usage, adoption, and business value

Who you are:

• A data enthusiast — you have a passion for analytics and process, always seeking to use metrics to refine and improve your client experience
• A collaborative communicator — you’re comfortable carrying conversations with enterprise-level clients and working cross-functionally to get them what they need
• A perpetual learner — you know what you don’t know and aren’t afraid to ask questions to fill in the gaps

What you have:

• 2 - 5 years experience in Customer Success, Account Management, Business Development, or other client-facing role
• Demonstrated success managing large enterprise customers in the SaaS industry
• Professional proficiency with Excel, Salesforce, and Jira
• Experience developing strong relationships with and presenting to C-level executives
• Demonstrated understanding of value drivers in recurring revenue business models
• BA/BS degree or equivalent experience
• Project management experience and/or certification is strongly preferred
• Tableau experience a plus

Benefits & Perks.

It’s no secret that we work hard, but we also strive to create an office environment where the lines between work and play are blurred. This means we offer these great perks to help keep our team healthy, productive, and happy.

• 100% company-paid health, dental, and vision coverage for you and your dependents, as well as life insurance and disability coverage
• Unlimited paid time off - we trust your discretion
• Opportunities for profit sharing, bonuses, and ownership
• 401(k) plan plus company match 
• Cell phone reimbursement and subsidized gym membership
• Annual professional development stipend