Account Manager at Fandango

| Greater LA Area
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Responsibilities

The Account Manager, Exhibitor Services interfaces daily with Fandango ticketing partners. Responsibilities included will be but are not limited to: troubleshooting issues, resolving processing entry, analyzing data and ticketing trends, renewing agreements, creating annual business reviews, and answering general questions. Strong communication and interpersonal skills are a must.
 
Account Managers are tasked with maximizing the partnership between Fandango and our theater circuit Partners’ across their organizations. . As the primary company representative, Account Managers will coordinate between Fandango departments and assist theater management to ensure all communications and initiatives are executed consistently across the respective theatre circuits. 
Account Managers are responsible for coordinating all technical and operational activities related to preparing and the ongoing support of Fandango services. Predominantly focusing on theater level operational support functions, ensuring that all systems for movie ticket purchase and delivery are fully functional at all times.  
 
Responsibilities: 
 

  • Act as primary contact for all assigned Ticketing Partner accounts, maintaining a superior level of customer service and support to all partners consistently
  • Project manage rollout calendar and related technical preparations for onboarding new Ticketing Partners
  • Coordinate with Ticketing Partners to enable ticketing through Fandango services, managing client expectations and informing Partners of all policies and procedures
  • Monitor ticketing purchase activity throughout Fandango services and ensure 100% uptime thorough daily testing, ongoing monitoring and effective troubleshooting
  • Work with appropriate internal teams to ensure consistent site connectivity 
  • Work with ES Coordinator to maintain up to date training materials as technology changes to ensure optimized delivery of services
  • Project manage rollout of various technical service solutions
  • Creation of seat maps for reserved seating and specialty auditoriums
  • Oversee and coordinate all systems integration efforts for new and existing ticketing partners including the development of solutions and ongoing maintenance of existing integration solutions, which connect Fandango to theater’s POS systems
  • Develop process for taking feedback from Partners
  • Suggest and implement proactive solutions to support Partners and their personnel in the delivery of Fandango services
  • Collaborate with cross-functional team leads
  • All other duties as assigned
 
 

 

Qualifications/Requirements

Basic Qualifications

• BA/BS degree (Marketing, Business or Communications preferred)
• Minimum 5-7 years full-time Account Management experience 
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) 
• Strong account management and relationship building skills
• Experience managing key Accounts with a proven track record of success 
• Exceptional interpersonal skills, articulate
• Ability to multi-task in a fast paced environment, detail oriented and responsive, deadline driven and strong quantitative reasoning skills
• Adaptable and ambitious, enthusiastically take on assignments as needed to support the Team 
• Proactive and results-driven, thrives on problem solving
• Able to exercise discretion and keep strictest levels of confidentiality
• Must maintain regular and acceptable attendance at such level as is determined at the company’s sole discretion
• Flexible with work schedule, job often requires weekend availability and some travel 



Eligibility Requirements

• Interested candidate must submit a resume/CV through https://www.fandango.com/careers to be considered 
• Must be willing to work in Los Angeles, CA
• Must have unrestricted work authorization to work in the United States 
• Must be 18 years or older 
• It is the policy of NBCUniversal and NBCUniversal’s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

Desired Characteristics

• A team player with a positive attitude who enjoys collaborating with others to achieve Team goals
• Ability to function in a fast paced and innovative environment
• A dedicated leader and leads by example
• Ability to multi-task, prioritize, develop and implement project plans
• Strong presentation and communication and skills
• Professional, creative, energetic and resourceful
• Experience in the exhibition or entertainment industry 
• Experience at an e-commerce company 
• Experience with Point-of-Sale technologies

 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

We welcome you to the posh neighborhood of Beverly Hills 90210 nestled between Silicon Beach and the Entertainment capital of the world.

An Insider's view of Fandango

What’s the vibe like in the office?

There’s a tech start-up feel immersed in a shared passion for movies; our team’s welcoming and collaborative energy truly make the culture special. The innovative office space is an extension of the amazing atmosphere generated by the people. My favorite parts are the massive movie screen and the amazing rooftop patios with beautiful views!

Megan

HR Project Specialist

What makes someone successful on your team?

To be successful at Fandango, you need to be passionate, collaborative, and have a positive attitude. All of these go hand in hand when you enjoy where you work, what you do, and who you work with. We value uniqueness and empower collective ideas to drive innovation. Individual contributions and shared support across teams result in success.

Brian

CRM Operations Manager

What makes someone successful on your team?

What would make someone successful on my team is the ability to multitask; all the while, being able to be flexible and pivot quickly to make smart decisions, business decisions. Customer service supports all of the products under the Fandango umbrella, which are ever-changing. The ability to adapt is key!

Duane

Sr. Customer Service Manager

What are Fandango Perks + Benefits

Culture
Volunteer in local community
Fandango participates in an American Red Cross blood drive, beach clean up, etc.
Partners with Nonprofits
Fandango supports a variety of charities and organizations such as the LA Food Bank, Downtown Women's Center, etc.
Friends outside of work
Eat lunch together
Intracompany committees
We have a TECHWomen chapter with different committees & a shared mission to empower & connect the next generation of women leaders in STEM. We also partner with Employee Resource Groups with NBCU.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fandango employees can contribute up to $2,700 annually to their FSA.
Disability Insurance
Varies based on elected coverage.
Dental Benefits
Varies based on elected coverage.
Vision Benefits
Varies based on elected coverage.
Health Insurance Benefits
Varies based on elected coverage. NBCU & Fandango offers a fertility benefit program, employee assistance program through ComPsych, Doctor on Demand, and more!
Life Insurance
Life insurance is equal to 1.5 times an employee's annual salary. Employees can elect additional coverage.
Pet Insurance
We offer My Pet Protection by Nationwide. Varies based on state.
Wellness Programs
Onsite Gym
Team workouts
Fandango offers In-office yoga, meditation, nutritionist sessions.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Fandango provides employees with a 401(k) matching plan managed by Fidelity. We match 6% of contributions and up to 1.5% of an employee's annual gross pay of your eligible earnings.
Employee Stock Purchase Plan
Purchase NBCU company stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Fandango provides backup child care assistance.
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Fandango also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Fandango provides employees with a flexible work schedule that includes summer hours, core hours, flexible start and end times.
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions, work remotely on occasion as needed.
Family Medical Leave
Employees are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $10,000 (minus applicable taxes).
Vacation & Time Off Benefits
Generous PTO
Fandango offers company holidays, vacation, floating holidays, personal days, sick days, etc.
Paid Holidays
Paid Sick Days
Hours of paid sick leave varies by employee type (full time, part time, etc.).
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Fandango hosts company outings semi-annually (summer party & holiday party, among other events).
Free Daily Meals
Breakfast items available daily in the kitchen. Employees get free lunch on Tuesday, Thursday.
Game Room
Our game room includes video games.
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Tuesdays & Thursdays.
Happy Hours
Happy hours are hosted on occasion.
Parking
We offer employees free on-site garage parking.
Pet Friendly
Fandango's pet policy is occasional bring your pet to work days.
Relocation Assistance
Varies on a case by case basis.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Fandango offers employees professional development opportunities like onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Varies by degree type.
Diversity Program
Lunch and learns
Fandango hosts Hot Topic lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, cross-department program, leadership mentoring.
Continuing Education stipend
Varies by program/degree type.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Varies by program/degree type.

Additional Perks + Benefits

Fandango also offers generous discounts including 4 free Universal Parks tickets, movie tickets for Fandango & movie rentals for FandangoNOW, our streaming service.

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