• Build long-term relationships with clients.
• Investigate and determine clients wants and needs.
• Plan and implement digital strategies for clients.
• Facilitate and lead recurring client meetings and calls.
• Ability to understand complex and big data and surface insights to guide optimization and growth plans to increase the effectiveness of digital campaigns.
• Recommend, design and implement digital projects to increase their ROI.
• Set up a list of KPIs to track for each client.
• Prepare and present QBRs (quarterly business reviews) in person or via web conference.
• Work in close partnership with sales team to ensure client satisfaction.
• Keep abreast with new trends in digital technology .

Digital Account Manager requirements

• 3+ years of digital account management at an agency, brand or publisher
• Comprehensive knowledge of SEM (Google AdWords, Bing) and high level understanding of other digital performance channels
• In-depth knowledge of online marketing tools and technology
• Knowledge of social media platforms
• Strong commitment to client success, growing revenue and hitting performance goals/KPIs
• Strategic understanding of client business objectives and ability to formulate and execute against a growth and optimization plan
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Ability to work well in a fast paced team environment
• Good time-management and detail oriented skills
• Great interpersonal and communication skills
• Strong proficiency across MS suite with emphasis on Excel and Powerpoint
• BA in Marketing or similar relevant field