Account Manager - Enterprise at Tapcart

| Santa Monica
Sorry, this job was removed at 11:35 a.m. (PST) on Monday, August 17, 2020
Find out who's hiring in Los Angeles.
See all Sales jobs in Los Angeles
Tapcart makes launching a mobile shopping app easy, fun and attainable for every brand.
The world of shopping will one day be powered entirely by mobile, made possible by our products, team and vision.
We are inspired by the future of mobile. We work to inspire that future.
As the market leader in mobile Ecommerce, we focus on providing great experiences for our customers and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the largest shopping brands, including Fashion Nova, Chubbies, The Hundreds and many more.
Tapcart is trusted by over 10,000 brands to launch and manage their mobile apps. We were recently featured at Google I/O, Shopify UNITE and in The Verge.
Customer Success is as much about taking care of our customers as it is about our team members. If you’re feeling valued and supported then it’s very likely our customers are, too.
The selected candidate would be joining a collaborative and insightful team while reporting to the Head of Customer Success.
As an Enterprise Account Manager, you’ll be responsible for onboarding, setting expectations, and managing some of the world’s largest e-commerce brands. You’re proactive about regular check-ins, are able to identify areas to add value, strengthen the relationship, and be an ambassador for the Tapcart brand (in person, through email, and over the phone).
You’re on top of our client's concerns and, because you take ownership of your role, you already have a game plan for reaching out to your accounts before they reach out to you.
You have experience in implementing a structured account plan for every enterprise client. You visit local clients, help field technical questions, and conduct trainings as needed.
While upselling is certainly a bonus, you’re not sacrificing the relationship of the account for the short-term sale.


  • 3+ years in Customer Success, Sales, or other related client-facing roles
  • Ability to articulate the value that customers receive from Saas solutions
  • Demonstrated experience in onboarding and retaining a portfolio of Enterprise customers
  • Ability to manage conflict and deal with difficult discussions
  • Experience working cross-functionally with product, implementation and sales teams.

What you'll be doing:

  • Managing our highest profile customers ( such as Fashion Nova, Chubbies, Figs, Marshmello )
  • Ensuring the success of customers through sales handoff all the way to renewals and up-sells
  • Conduct regular meetings with customers including weekly checks and quarterly business reviews
  • Owning customer success KPIs including NPS and Net-retention
  • Be an ambassador of Tapcart inside the office and with local customers in person
  • Consulting with customers on ways to maximize their business outcomes with the Tapcart platform

Bonus Qualifications:

  • Experience in e-commerce, Shopify or B2b SaaS
  • Prior technical or QA experience
  • Working knowledge of design
  • Startup experience
  • Ability to travel up to 15%

Who we are.
We are a well funded, young and growing startup located in sunny Santa Monica, CA 🏖. Our employees and culture are very important to us and as such, we aim to make coming to work fun, challenging and rewarding for our team. We know that doing great work depends on showing up with creative solutions to face our many business challenges. It all starts with having good people, and helping them grow both personally and professionally. We can't wait to hear how your unique skills and personality will add to our company and culture.
Learn more about who we are and what we offer on our careers page, and check out some of our recent features on Google I/O, Shopify UNITE and in The Verge.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ParseLibraries
    • ReactLibraries
    • RxSwiftLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • HubSpotCRM
    • IntercomCRM


Tapcart is a venture-backed startup in the heart of Silicon Beach.

An Insider's view of Tapcart

How does your team reward individual success?

We have an ongoing ritual in the office to ‘Ring the Gong’ every time we hit a milestone such as an account upgrade or an app going live in their respective app store. This small but memorable act encourages everyone to continue to push the limits and show the world who we are as a brand!


Implementation Specialist

How do you collaborate with other teams in the company?

I work with such amazing, approachable, creative people who are always down to help. We are all striving towards the same goal so it is great that I can simply walk over to a fellow coworker, lay some whacky idea on them, and next thing you know we are both running with it and turning it into something viable for the company, it is truly inspiring.


Senior Lead Customer Success

How has your career grown since starting at the company?

I first started at Tapcart when the team consisted of 4 people and I was brought on as the only designer. The mix of trust/responsibility paired with good vision/direction allowed me to learn more than I ever have in such a short time span. Top that with a work environment where we all learn from each other as well as have a great time together!


Head of Design

What’s the vibe like in the office?

Tapcart’s office vibe is so positive and uplifting. I seriously look forward to coming in everyday, not only because I consider everyone a friend, but we’re all working together towards making an awesome product even better. We constantly collaborate between different teams and support one another, which makes for an awesome company culture.


Marketing Coordinator

What are Tapcart Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Health Insurance Benefits
Tapcart's covers up to 50% of out of pocket expenses for a top-tier health insurance plan.
Wellness Programs
Team workouts
Tapcart's team fitness initiatives include indoor rock climbing, basketball and walks on the beach.
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees are paid on sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Tapcart offers commuter benefits for all employees, including free parking and compensation for public transportation.
Company Outings
Some Meals Provided
Professional Development Benefits
Lunch and learns
Promote from within
More Jobs at Tapcart7 open jobs
All Jobs
Dev + Engineer
Santa Monica
Santa Monica
Santa Monica
Santa Monica
Santa Monica
Santa Monica
Santa Monica