Account Director, Enterprise - West
ABOUT LeaseLock:
LeaseLock helps the world find home.
We are the world’s leading insurtech platform for real estate. We insure over $3B in leases. Our customers include real estate behemoths like Greystar, Cushman Wakefield, Avenue5 Residential, Goldman Sachs, and TruAmerica. We recently closed a $52M Series B backed by world class investors including SoftBank Venture Asia, Westerly Winds, and Wildcat Venture Partners.
Leaselock reaches over 1.5m homes across its contracted customer base and saw 400% growth in homes on platform in 2020 with continued momentum through 2021.
ROLE SUMMARY
As the Director, Accounts - West, you will have an instrumental role in LeaseLock’s success by developing relationships with a portfolio of accounts and acting as a trusted advisor to its key stakeholders. Using data to drive decision making, you’ll oversee your portfolio’s overall account health, identify revenue-enhancing opportunities and deliver insights that inform expansion and product adoption.
If you are a data-driven problem solver, a strong communicator, and want to be a part of a fast-growing tech company, please apply.
RESPONSIBILITIES
- Create and implement client expansion plans
- Meet and/or exceed quarterly expansion targets
- Be the primary point of contact for customers and build relationships that allow for open communication and trust while facilitating additional business
- Provide support and guidance on the implementation of Zero Deposit
- Maintain expert-level familiarity with LeaseLock’s product offerings and operations
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Coordinate the resolution of client issues and Service Requests for assigned clients
- Forecast and track key account metrics
- Deliver exceptional client service by being responsive, solution-oriented and exploring ways to add value
- Facilitate periodic (weekly, monthly, semi-annually) conference calls with client personnel to understand client satisfaction, Program Adoption, Program Enablement, open issues and opportunities for product improvements
- Conduct Monthly/Quarterly Business Reviews (QBRs)
- Liaise between the customer and internal teams such as Sales, Product, and Engineering
- Grow business by anticipating customer needs and providing a high level of customer service
REQUIRED QUALIFICATIONS
- 7- 10 years of account management experience, with expansion targets; high-growth environment preferred
- 5 + years of Multifamily vendor experience
- Proven ability to develop strategies, translate them into initiatives and track successful delivery
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization; build a strong rapport with business development team
- Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
- Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- Able to collaborate across the organization and with external stakeholders
- Holds strong operational skills that will drive organizational efficiencies and customer satisfaction
- Willing and able to address escalated client issues with speed and urgency
- Track record of delivering data-driven, client-focused business reviews while driving client expansion
- Proven ability to manage multiple projects at a time, adhere to deadlines and prioritize competing tasks while paying strict attention to detail
- Excellent verbal and written communications skills
- Self-motivated and able to thrive in a results-driven environment
- Proficient use of Excel and Salesforce preferred
BENEFITS
- Full health, medical and dental benefits
- 401k matching
- Unlimited vacation time
- Opportunity to own and build a brand from the ground up
- Help make a difference in housing affordability in America
LEASELOCK COMPANY VALUES
- Customer The customer’s success is our top priority.
- Empathy We support each other and embrace our diversity.
- Integrity We show up with honesty while bringing our authentic self to every situation.
- Innovation We are passionate about empowering ideas and making an impact with an infinite mindset.
- Optimism We are ambitious, resilient, and committed to achieving our goals with confidence.
*In accordance with the Occupational Safety and Health Administration's ("OSHA") recent emergency temporary standard ("ETS") on employee vaccination requirements, LeaseLock requires that all employees maintain current proof of vaccination or present a negative COVID-19 test weekly as a condition of employment. Please, be advised that this role will require proof of vaccination prior to start of service or an agreement to submit COVID-19 test results on a weekly basis.