Sales Support Specialist

Job Description

Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, provide in-depth technical business support for systems (Salesforce CRM, CPQ), and commercial operations owned sales tools or customized reporting within SLA to support their business initiatives or goals and tool-related processes. Additionally, they deliver new hire and refresher training for the Sales team on enterprise systems and some sales tools. This role is embedded within the Commercial Operations organization and focuses on driving business support, operational excellence, and alignment with global strategies.

Key responsibilities

• Provide timely technical support and issue resolution for systems (Salesforce CRM, CPQ), sales, and partner tools within SLA..

• Use internal reporting systems to provide WW data analytics, prepare complex / customized data for the Sales and Marketing organization to support required business strategies, initiatives, and goals.

• Create requirements, perform functional/ system testing of any new tool/enhancements.

• Administrators of some Sales tools in the Mendix platform and configure the tools to facilitate business approval workflows or implement other necessary changes, including management of user access.

• Supports activities such as troubleshooting Sales and Marketing users' issues, performing mass updates of Master and Transactional data. Create and fix validation rules, assignment rules, and Territory management-related issues.

• Collaborate with cross-functional teams such as IT, Analytics, Territory Management, Tools, and Technology team to provide exceptional user experience.

• Keen learner and enthusiastic to look for process improvement opportunities.

• Responsible for user access provisioning of different Sales and Marketing tools.

• Participate in the project as a subject matter expert.

Qualifications

• Bachelor’s or master’s degree in any field.

• More than 3 years of experience in operations, program/process management, depending on the job level.

• Strong knowledge of Salesforce CRM, SAP - CPQ and other Sales and Marketing Tools.

• Excellent verbal and written communication and presentation skills.

• Salesforce Administration certification preferred.

• Experience working with regional and global teams; multilingual capabilities are a plus.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 7, 2025 or until the job is no longer posted.

The full-time equivalent pay range for this position is $70,720.00 - $132,600.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Administration