Sales Support Specialist (Promotional Products Industry)

Job Title: Sales Support Specialist (Promotional Sales)

Company: Picnic Time, Inc. DBA Picnic Time Family of Brands

Picnic Time is a successful & sunny SoCal-based wholesale supplier of premium outdoor leisure, gift, and promotional products established in a garage in 1982. (Don’t worry, we have a real office now.) We know picnic, we love picnic, and we live picnic – it’s literally in our name.

Who we are: The Picnic Time Family is all about the people. We're a diverse team of hard-working yet easy-going people who care about what we're doing. If it weren't for the amazing group of people at Picnic Time, we wouldn't be where we are today.

What we do: We create quality products that are thoughtful, sustainable, and fun. 

When we do it:  We've been innovating since 1982, and we don't have any intention of slowing down.  The hope is that we'll be here creating great stuff for your kids' kids' kids!

Where the magic happens:  We were born in a small garage in West Hills, CA, and moved to a bigger (ware)house in a small town, Moorpark, CA, in 1990.  We've been rockin’ the suburbs ever since!

Why we do what we do (this is the big one):  Our purpose for existing is to bring family and friends together so that they can make lasting memories...because that's what happiness is all about.  Each and every decision we make is ultimately geared toward that goal.

How we do it:  We're constantly driving towards our purpose via our 8 core values of Fun, Growth, Integrity, Collaboration, Innovation, Service, Productivity, and Passion.

Mission Statement: To create products that inspire friends and family to come together and make lasting memories.

Job Description:

Provide sales support and outstanding service to independent sales representatives and promotional products distributors.

Responsibilities include:

Order Processing & Management
Process all orders from intake to fulfillment, ensuring accuracy and efficiency.
Work closely with the sales team to transition quotes into accurate orders.
Answer order-related questions via phone and email, providing timely and accurate support.
Set up trucks for large orders and coordinate logistics to meet deadlines.
CC's MLR in all large orders to keep reps informed of sales in their territory
Daily checks of sales batches to ensure orders are up to date- adding notes and following up with customers for payment and confirmation

Some image retouching, cleanup, modifications, and other basic graphic design work.

Sales & Customer Support
Assist sales by answering customer phone calls and inquiries as needed.
Support account managers and sales managers with order-related tasks.

System & Data Management
Help keep the SAGE, ESP, and DC portals up to date, ensuring accurate product and pricing information.
Ensure all Standard Operating Procedures (SOPs) are current
Assist with artwork configuration, ensuring proper file formats and approvals before production.
Distribute promotional emails to the team when the Promotional Sales Manager is unavailable to ensure consistent communication with distributors.

Event & Trade Show Support
Occasional travel to promotional events to assist with sales presentations.
Support trade show logistics and on-site order processing when necessary.

Specific Skills Required:

The ideal candidate will have great communication, organizational, and customer service skills and enjoy working in a fast-paced office environment.

1-3 years’ experience in the promotional products industry or have solid business-to-business customer service or sales experience is preferred.

Ability to work well collaboratively with a team of salespeople and production artists.

Proficiency in current versions of Google Suite, Word, and Excel.

It is preferable, though not required, that the candidate have basic skills in Adobe Photoshop and accounting software similar to Microsoft GP/Salespad.

Highly proficient in both written and spoken English.

Reports to: Promotional Sales Manager

Location:Moorpark, CA 93021

Hours: 7:30 AM-4 PM Monday-Friday

Salary: $19.00 to $22.00 per hour (DOE) + override commission on department sales

Employee Type:Full Time, Non-exempt, Hourly

Benefits: Picnic Time offers a company-subsidized health plan, 401K plan, paid holidays, and vacation time subject to eligibility requirements.