Sales Support Coordinator

About Energy CX:

Energy CX is the fastest-growing energy broker in the US, distinguished by our focus on helping businesses slash their energy expenses. What sets us apart is our suite of solutions, advanced analytics, and dedicated service, all aimed at delivering lower energy costs. 

We are hiring a Sales Support Coordinator to support critical day-to-day inspection work across our sales and customer success teams. This role involves identifying opportunities in the pipeline that require follow up, reviewing communication and activity logs, and helping maintain clean, actionable data in our CRM systems. You’ll report directly to our Co-CEO to identify gaps in execution, flag issues, and help keep our go-to-market engine running at a high level of accountability.

This role is ideal for someone who is highly motivated, thrives in fast-paced environments, and takes pride in doing behind-the-scenes work that directly impacts team performance.

Objectives of this Role

• Ensure reps in Sales and Customer Success adhere to consistent follow-up practices
• Take ownership of routine inspections to support frontline efficiency
• Surface execution gaps and support go-to-market performance to drive operational insight

Daily and Monthly Responsibilities

• Monitor follow-ups, voicemails, meeting notes, and emails to ensure reps adhere to process standards
• Maintain accurate deal stage data and track voicemail engagement across the sales team
• Review renewal pipelines, verify follow-ups, and ensure timely engagement with active accounts
• Enforce operational compliance by tracking Marketwatch alert resolution and adherence to outreach and documentation guidelines

Skills & Qualifications

• Demonstrates strong attention to detail by catching process gaps, incomplete records, and data inconsistencies
• Communicates clearly and concisely, flagging issues and summarizing findings to leadership
• Exhibits a high work ethic and accountability, staying self-motivated and dependable while managing repetitive tasks consistently
• Familiarity with CRM systems is a plus

ECX Benefits

PTO

• 15 days but highly flexible
• All major holidays
  • Half day on the Wednesday before Thanksgiving
    • Thursday & following Friday fully off 
  • 12/24 - 1/2 Company break (Subject to be longer, but at minimum, all employees can expect this time off

Insurance 

• Health - We cover 50% of your monthly premium cost
• Dental - We cover 50% of your monthly premium cost 
• Vision - We cover 50% of your monthly premium cost
• Basic Term Life & AD&D insurance policy- We cover 100%

401(K)

• Employer match 20% of total contribution on up to 5% of salary 

Additional 

• Work from home on Fridays
• 20 work from home days per year (in addition to WFH Fridays) 
• Wednesday catered lunches
• Gym membership at on-site gym facilities
• Frequent company events

Energy CX Company Culture

Our culture is not for everyone. 

We believe in our team's personal growth. Everyone is provided with the resources to invest in themselves and realize their full potential. At Energy CX, we challenge one another to tackle complex challenges, work hard, innovate, and grow. 

We have a shared and unique set of values

Customer Obsession - Deep Desire to Delight the Customer 

Continuous Growth - Fail Forward

High Standards - Raise The Bar

Bias for Action - Don’t Talk, Do

Radical Honesty - Share Your Thoughts

Effective Communication - Be Clear & Concise 

Prioritization - Do What’s Important, Not Urgent 

Long-Term Thinking - Eat Your Vegetables 

Resourcefulness - Be Independent

Discipline - Be Consistent

Focus - Dive Deep 

Pursuit of Fulfillment - Be Your Best

Our culture rewards personal growth and performance. Therefore, we are seeking exceptional individuals to join our incredible culture.

Hiring Scam Alert: All official communication regarding job opportunities at EnergyCX will come from an @energycx.com email address. We will never ask for personal information, payment, or sensitive data through unofficial channels. If you receive any suspicious emails claiming to be from EnergyCX but using a different domain, please disregard them and report the incident to us.