Processes sales orders, quotes, and customer inquiries while serving as the primary contact for assigned accounts. Provides technical product guidance on entrance hardware and glass systems, interprets specifications and drawings, troubleshoots customer issues, documents interactions in ERP, and coordinates with internal teams. Supports sales targets, maintains customer satisfaction, manages quote turnaround times, and contributes to account growth through effective follow-up and product expertise.
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You'll Get to Do
The Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.
Job Responsibilities
Customer experience
- Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
- Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
- Document customer interactions in ERP and maintain effective communication.
- Provide accurate quotations and meet SLA for quote turnaround.
- Follow up with customers to maintain and establish account assignments
Technical competency
- Possess high-level technical knowledge of products, services, and procedures.
- Understand bid requests through specifications/drawings and product compatibility.
- Stay updated with new product launches and adhere to outlined procedures.
- Serve as a subject matter expert (SME) in your product group.
Cross functional interaction
- Communicate effectively on behalf of customers and provide valuable feedback.
- Support the sales team in achieving sales targets and KPIs.
- Demonstrate a closing ratio greater than 30% on all quotes.
What We are Looking For
- High School diploma or equivalent; Associate degree preferred.
- Ability to work at a fast pace and manage inquiries and follow-up tasks.
- Knowledge of pricing, margins, and negotiating skills.
- Understanding of glass systems and effective navigation of CRL’s website and business software.
- Excellent customer service skills, critical thinking, and independent problem-solving abilities.
Position Pay Range
$32.69—$47.60 USD
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE Privacy Policy
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
Oldcastle BuildingEnvelope Los Angeles, California, USA Office
5631 Ferguson Drive, Los Angeles, United States, 90022
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