Sales Operations Supervisor

“Improving the lives of those with chronic care diseases while providing solutions to our customers."

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Who We Are:

SuperCare Health (SCH) is the foremost post-acute, in-home respiratory care provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.

Position Summary:

We are seeking a highly motivated and results-driven Sales Operations Supervisor to oversee and support both the Sales Support and Diagnostic teams. This role will ensure seamless coordination between sales, diagnostics, operations, and administrative functions. The Sales Operations Supervisor will be responsible for driving efficiency, optimizing processes, ensuring accountability, and reporting on key performance metrics for both teams. The ideal candidate will have strong leadership skills, an analytical mindset, and a passion for fostering cross-departmental collaboration.

Key Responsibilities:Team Leadership & Performance Management:

• Supervise and provide leadership to both the Sales Support and Diagnostic teams, ensuring optimal performance, accountability, and professional development.
• Serve as the primary point of contact between both teams and senior management, providing regular updates and performance insights.
• Support both teams in achieving departmental goals through data analysis, identifying key trends, and implementing process improvements.
• Foster a collaborative environment that encourages communication, problem-solving, and continuous improvement.
• Provide coverage and support for Respiratory Account Executives (RAEs) as needed, maintaining continuity in service delivery.

Sales Support & Diagnostic Operations Management:

• Oversee documentation processes to ensure timely and accurate logging and retrieval of essential paperwork, maintaining compliance with industry standards.
• Track and monitor conversion rates for various sales and diagnostic initiatives, ensuring alignment with business objectives.
• Collaborate with stakeholders to enhance revenue generation and customer referrals, fostering strong professional relationships.
• Manage and optimize order processing systems to improve efficiency and customer satisfaction.
• Work cross-functionally with AR, sales, and operations teams to resolve issues and drive overall department success.
• Track and monitor OPO and CapOx conversions in addition to other sales and diagnostic-related data to enhance operational efficiency.
• Communicate directly with RAEs, physicians' offices, and referral sources to ensure seamless coordination and follow-up.
• Obtain and ensure the completion of unbilled documentation required by the AR team, working closely with internal stakeholders to minimize delays and support timely billing.

Reporting & Analytics:

• Develop and maintain detailed reports on both Sales Support and Diagnostic team performance, identifying trends and areas for improvement.
• Conduct thorough analysis of market trends, referral patterns, and performance metrics to drive strategic decision-making.
• Provide senior management with regular performance reports, highlighting successes, challenges, and opportunities for growth.
• Ensure transparency and accountability by maintaining accurate and up-to-date records across both teams.

Qualifications:

• Proven leadership experience with a track record of managing and motivating teams.
• Strong analytical skills and ability to make data-driven decisions.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated with a proactive approach to problem-solving.
• Knowledge of durable medical equipment, respiratory products, or the healthcare industry (preferred).
• Proficiency in CRM systems, Microsoft Office Suite, and data reporting tools.
• Valid driver's license and willingness to travel as required.

How to Apply:

If you are passionate about driving efficiency in sales operations and leading high-performing teams, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience and qualifications.

SuperCare Health is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About 

 "SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. 

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``

Connect With Us!

Company Website https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST

LinkedIn https://www.linkedin.com/company/273667/admin/

Twitter https://twitter.com/SuperCareHealth

Facebook https://www.facebook.com/SuperCareHealth/

Instagram https://www.instagram.com/supercarehealth/
Cassandra Breeden - Talent Acquisition LinkedIn