The Sales Operations Specialist supports the sales team by managing customer queries, bids, and sales tracking tools while ensuring excellent customer service and effective communication.
About IPS Industries, Inc.
IPS Industries has been a leading global manufacturer in the packaging industry since 1985. Operating three strategically located distribution centers nationwide, IPS Industries is a minority-owned and operated corporation, headquartered in Cerritos, CA.
Our mission is to offer the most extensive line of high-quality packaging with service that exceeds every expectation and lowers the overall cost of ownership to our valued customers.
Our product lines consist of customizable packaging for major retailers, supermarkets, restaurants, airlines, hotels, hospitals, and industrial sectors along with packaging solutions in the home improvement and automotive industries.
On top of our commitment to providing quality solutions, IPS is also dedicated to making sure we continue to strive to bring new and innovative products to the packaging industry, along with offering sustainable packaging solutions that challenge each process of our supply chain to be energy efficient and on top of recycling practices.
If you are a motivated individual with a strong work ethic and a desire to contribute to a dynamic team, we encourage you to apply for this position. Join us and become a valuable part of our growing organization!
Position Summary:
As a key member of our sales team, the Sales Support coordinator will be directly assisting the sales team and responding to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Essential Functions & Key Responsibilities:
- Provide troubleshooting assistance for the sales team, customer orders, account statuses and relevant problems
- Ensure smooth implementation of processes in place
- Bid management: completing and delivering bids in a timely manner
- Provide data and guides to help the sales team
- Manage sales tracking tools and report on important information
- Stay up-to-date with new product and feature launches and ensure the sales team is on board
- Review pending orders and specific customers' requests to ensure excellent customer service and customer experience
- Supports sales with marketing kits/samples, quotations, and prepares new program documents
- Working with sales managers on artwork files, sample requests and marketing materials
- Preparing for trade show events and customer meetings
Requirements:
- College degree with some administrative experience
- Proven work experience as a Sales support specialist or Sales support associate
- Proficiency with MS Office Suite, particularly MS Excel
- Good written and communication skills
- Analytical and multitasking skills
- Must be organized and accurate
Benefits:
- Competitive compensation package
- 401(k) retirement plan
- Paid vacation and sick leave
- Dental insurance
- Health insurance
- Life insurance
Top Skills
Excel
Ms Office Suite
Reli. (shopreli.com) Cerritos, California, USA Office
17777 Center Court Dr N, Cerritos, CA , United States, 90703
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