Sales Operations Specialist

Job Title: Sales Operations Specialist / Manager

Location: United States (can be based remotely)

GenScript is seeking a Sales Operations Specialist to support data analysis and CRM operations for the commercial department. The base salary range for this position is $70,000 - $80,000. 

Key Responsibilities:

Data Analysis & Reporting:

• Develop and track key performance metrics to assess sales team productivity, effectiveness, and identify improvement opportunities.
• Prepare and deliver regular reports that highlight key findings, performance trends, and actionable insights.
• Create and manage dashboards to support decision-making by the commercial team.

Sales Tools (CRM) Management:

• Oversee the CRM system to ensure it meets local business needs and maintains data accuracy.
• Troubleshoot and resolve system issues; identify opportunities for productivity improvements through system enhancements or the introduction of new tools/IT solutions.
• Provide training on sales tools (e.g., CRM system) to ensure the sales team is well-equipped to meet targets and drive growth.

Other Duties:

• Handle specific projects and tasks as assigned by the supervisor.

Qualifications Needed:

Education:

• Bachelor’s degree or above in Biology, Data Analytics, Software Engineering, or a related field.

Languages:

• Bilingual in English and Mandarin (preferred).

Experience:

• Minimum 2-3 years of experience in CRM operations (e.g., Microsoft Dynamics 365, Salesforce) or a similar sales operations role, with strong business analytics skills.
• Prior field experience in sales as a representative or front-line manager is preferred.

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