The Sales Operations Specialist manages relationships with national and international accounts, optimizes operational processes, and supports sales initiatives across the sales cycle.
Launched in 2014 by former philosophy professor David Barnett, PopSockets is a global digital-lifestyle company that sells empowering, fun, and expressive products that improve people’s digital lives. PopSockets has sold close to 300 million of its iconic phone grips in 75 countries and now has an expanding ecosystem of related products, including phone cases, wallets, mounts, batteries, and chargers.
Our mission is to empower enhanced mobile functionality, self-expression, and authentic human connection. We imagine an Eternal Positivity Machine that sparks joy, creativity, and meaningful relationships. We bring this vision to life by upholding the highest standards in materials, packaging, logistics, and design—while ensuring our supply chain and labor practices remain ethical, responsible, and transparent.
In 2021, PopSockets was honored as one of Fast Company’s World's Most Innovative Companies.
As a member of the PopSockets Operations team, this Sales Operations Analyst role is responsible for managing strategic partner relationships with National and International accounts, with a focus on our National accounts. This role works cross-functionally to support all stages of the sales cycle from product development, channel market launch, through product exit strategy. This person will be the account operations expert.
Responsibilities
- Knowledgeable on daily, monthly, and quarterly account business objectives and internal systems
- Own, improve, and continuously optimize operational processes and SOPs
- Manage daily operations including inventory, forecasting, on-time delivery, scheduling, process compliance, and selling opportunities
- Create, maintain, and enforce SOPs for sales operations and fulfillment workflows
- Review and operationalize customer routing guides and compliance requirements in partnership with cross-functional teams
- Drive operational excellence to improve on-time delivery, service, and customer satisfaction
- Host collaborative planning, forecasting, and replenishment calls and weekly touch-base calls with external account planners and buyers
- Own account operational performance and execution against sales goals
- Support strategic product lifecycle account planning
- Manage multiple project schedules with many moving parts
- Work closely with Sales Leadership to support sales initiatives
- Proactively communicate with outside partners to ensure all communication points are aligned
- Professional communication including written, verbal, and presenting
Requirements
- 3–7 years of sales operations or related experience
- Strong working capability across Excel, ERP, CRP, and order management systems to support execution, forecasting, and order flow.
- Possess problem-solving, attention to detail, and analytical skills
- Must be a self-starter who shows ownership and commitment to the role
- Demonstrated ability to maintain confidentiality of information and exercise good judgment
- Roll-up-the-sleeves, action-oriented mindset in a fast-paced, rapidly changing environment
- Demonstrated ability to own complex accounts or processes end to end in a fast-paced environment.
- Sense of humor, personal integrity, and appreciation for the power of teamwork
Preferred Qualifications
- Experience crafting, maintaining, or improving SOPs
- Experience reviewing customer routing guides and operational requirements
- Ability to adapt quickly to changing market needs and shifting priorities
- Strong go-to attitude when problems, risks, or barriers arise
- Experience working across international industries or global business environments
Our Values
- Lead with heart in how we work with teammates, partners, and customers
- Stay hungry for more by continuously looking for ways to improve and raise the bar
- Find a way when barriers, risks, or threats arise
PopSockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual’s work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non-welcoming work environment. This policy applies to all employees, including managers, supervisors, co-workers; and non-employees such as customers, clients, vendors, consultants, etc.
Top Skills
Crp
Erp
Excel
Order Management Systems
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