Sales Operations Manager

TITLE:

Title: Sales Operations Manager

Reports To: Director, Commercial Excellence & Operations

Location: Richmond, VA

Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat opioid use disorder (OUD). Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of OUD. Indivior is dedicated to transforming OUD from a global human crisis to a recognized and treated chronic disease. Building on its global portfolio of OUD treatments, Indivior has a pipeline of product candidates designed to expand on its heritage in this category. Headquartered in the United States in Richmond, VA, Indivior employs over 1,000 individuals globally and its portfolio of products is available in over 30 countries worldwide. Visit www.indivior.com to learn more. Connect with Indivior on LinkedIn by visiting www.linkedin.com/company/indivior.

POSITION SUMMARY:

   This role will be responsible for helping to coordinate the delivery of commercial excellence and operations strategies for the commercial sales force.  The scope of work may include but is not limited to activities that support the Fleet Program (60%), Commercial Incentive Program (CIP), Field Credentialling, VEEVA / CRM / Capabilities, other standard reporting, and field resources and tools (40%).  The role will also heavily focus on consistent efficient field communications and ensuring field use and understanding of all Standard Reporting, and Field Resources and Tools.  This role will work within a matrix environment and will need to ensure cross synergies of technology and other tools to ensure the business units’ commercial performance is consistent with overall commercial business objectives.

They will work closely with Director of Commercial Excellence and Operations, and sales leadership to support development and execution of their strategic plans including assessment and optimization of field force effectiveness and ongoing operational needs.

ESSENTIAL FUNCTIONS:

The responsibilities of this role include, but are not limited to, the following:

• Partner closely with the Director of Commercial Excellence & Operations to execute critical projects and objectives.
• Apply analytical and problem-solving skills to resolve sales operations related issues.
• Work with sales leadership to optimize field resources and tools
• Partner to help evaluate sales force effectiveness and help sales leadership identify ways to improve performance
• Survey and solicit feedback from field/users, leadership and other stakeholders and create continuous improvement plans / ideation for sales operations tools and enhancements
• Identify training opportunities and communication needs that enable and empower field selling teams
• Act as a voice of the field through formally and constantly seeking wisdom, feedback, and best practices from the field selling teams on Tableau Reports, VEEVA CRM and other applicable resources and tools.
• Develop training materials for new hire training and new operational programs.
• Support other projects as deemed necessary by management

MINIMUM QUALIFICATIONS:

• Bachelor's degree in business, finance/accounting, economics, or analytical field.
• Field sales support experience preferred
• Travel 25% domestic; international as required
• Advanced EXCEL capabilities
• Advanced PowerPoint capabilities
• Advanced degree preferred
• Experience in project planning/management

COMPETENCIES/CONDUCT:

In addition to the minimum qualifications, the employee will demonstrate:

• Data-driven and analytical mindset with strong business acumen 
• Outstanding presentation and written communication skills 
• Cross-functional collaboration & relationship building
• Strategic thinking and ability to constructively challenge and influence the decision-making process
• Ability to set and maintain multiple priorities in a fast-paced and deadline-oriented environment with shifting priorities while providing deliverables in a timely fashion.
• Must be well-organized with excellent time management skills, attention to detail and accuracy.
• Ability to effectively translate overall strategies into actionable operational plans and assure implementation
• A comprehensive understanding of sales force effectiveness methodologies, tools and techniques

BENEFITS:

Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes:

• 3 weeks’ vacation plus floating holidays and sick leave
• 401(k) and Profit Sharing Plan- Company match of 75% on your first 6% of contributions and profit sharing contribution equal to 4% of your eligible pay
• U.S. Employee Stock Purchase Plan- 15% Discount
• Comprehensive Medical, Dental, Vision, Life and Disability coverage
• Health, Dependent Care and Limited Purpose Flex Spending and HSA options
• Adoption assistance
• Tuition reimbursement
• Concierge/personal assistance services
• Voluntary benefits including Legal, Pet Insurance and Critical Illness coverage
• Gym, fitness facility and cell phone discounts

GUIDING PRINCIPLES:

Indivior’s guiding principles are the foundation for each employee’s success and growth. Each employee is expected to demonstrate understanding and adherence to our guiding principles in their everyday performance.

COMPLIANCE OBLIGATIONS:

Indivior is committed to maintaining a workplace where employees are committed to compliance and feel comfortable raising concerns about potential violations of policies or unethical behaviour. As part of your responsibilities, you are expected to:

Employee Obligations:

• Have unquestionable ethics and integrity with the willingness to stand firm on these principles even under significant pressure
• Risk IQ: Know what policies apply to your role and function and adhere to them.
• Speak Up: If you see something, say something.

Manager Obligations:

• Have unquestionable ethics and integrity with the willingness to stand firm on these principles even under significant pressure
• Reinforce risk awareness with your team, with accountability and oversight for ongoing review and mitigation.
• Model and reinforce a Speak Up culture on your team.

The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined.  The employee may perform other functions that may be assigned.  Management retains the discretion to add or change the duties of this position at any time.

EQUAL EMPLOYMENT OPPORTUNITY

EOE/Minorities/Females/Vet/Disabled