Sales Operations Manager – Sales Business Partner

LOCATION:  Hybrid – 8 days a month in the office (see locations on the posting)

OVERVIEW
As a Sales Operations Manager, you'll work as a trusted partner to assigned Segment Sales Leadership to lead data-led decision making and develop transformational initiatives that enhance the efficiency and quality of our sales operations. As part of the Global Sales Operations Team, this role is accountable for providing actionable insights which facilitate execution of the sales strategy and support the sales teams in maximizing revenue growth.  This is done through developing best in class analytics, making actionable recommendations and proactively identifying opportunities for growth. Championing innovation and optimization, this role also serves as a SME and key advisor across initiatives and projects, working closely with cross-functional teams to drive design, implementation, and adoption of new tools

RESPONSIBILITIES

• Lead sales analysis and intelligence efforts, delivering actionable insights and recommendations on performance against KPIs and business objectives.
• Drive strong pipeline management and a disciplined forecasting cadence that incorporates both leading and lagging indicators.
• Conduct deep analysis of sales metrics to uncover performance and productivity trends.
• Provide essential reporting, analytics, and business intelligence to support strategic and operational initiatives.
• Collaborate with Segment and Regional Sales VPs, Global Sales Operations, and Finance to ensure complete and accurate delivery of all sales planning components.
• Equip Sales Leadership with insights and recommendations that accelerate new business growth, support retention and expansion, and strengthen revenue realization.
• Independently manage, optimize, and execute end‑to‑end sales operations projects.
• Offer expert guidance and ensure effective adoption and usage of sales tools and systems.
• Proactively assess sales performance and productivity metrics to identify opportunities for growth and potential areas of risk; oversee data‑integrity initiatives and ensure compliance.
• Establish and maintain best‑in‑class sales operating rhythms and cadences.
• Champion process improvements and operational efficiencies across the sales organization.
• Contribute to cross‑team initiatives that enhance overall sales operations effectiveness.

QUALIFICATIONS

Education: Bachelor’s degree in relevant field; or equivalent experience

Experience:

• 5+ years in Sales Operations, Revenue Operations, or related roles
• ​Demonstrable experience in delivering advanced sales analysis and business intelligence to Sales Leaders
• Skill in leading structured pipeline management and forecasting processes, applying leading and lagging indicators to improve accuracy and robustness
• Strong communicator with the ability to craft clear, compelling insights and recommendations that influence senior sales leadership.
• Adept at building collaborative, productive relationships with senior cross‑functional stakeholders in complex, matrixed environments.
• Proven ability to build automated, database‑driven workflows and reduce spreadsheet dependence
• Proficient in Salesforce, Power BI and experience working with sales analytics platforms, ensuring strong adoption, accurate data integrity, and effective system utilization.
• Focused on driving process improvements that enhance operational efficiency and strengthen sales operating rhythms.
• Highly organized, accountable, and willingness to move initiatives forward with precision and clarity.

TRAVEL: 10% travel to attend segment or team meetings

#LI-Hybrid

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.