Sales Operations Manager (57066)

GENERAL DESCRIPTION 

The Sales Operations Manager is responsible for building operational discipline, visibility, and accountability across the commercial pipeline, customer commitments, forecasting, pricing support, and cross-functional readiness. This role serves as the bridge between Sales, Customer Operations, Supply Chain, Procurement, Finance, R&D, and Production to ensure customer opportunities are translated into executable plans. The Sales Operations Manager will support pipeline governance, sales process improvement, forecast accuracy, customer pricing analysis, contract management, and operational readiness for both new and existing business. This position is ideal for someone who can combine commercial acumen, analytical discipline, process ownership, and cross-functional execution in a fast-paced contract manufacturing environment. 

ESSENTIAL JOB DUTIES/RESPONSIBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.  Essential job functions and duties include, but are not limited, to: 

Sales Pipeline Management 

• Own and maintain visibility to all commercial opportunities, including new business, active projects, customer expansions, and at-risk revenue. 
• Partner with Sales and Project Management to validate pipeline stages, timelines, probability, revenue impact, and resource requirements. 
• Establish and maintain pipeline governance processes, reporting standards, and performance metrics. 
• Identify risks, bottlenecks, inactive opportunities, and revenue gaps requiring leadership attention. 
• Prepare executive-level pipeline reports and business updates. 

Forecasting and Revenue Planning 

• Lead the monthly forecasting process across customers, regions, and business segments. 
• Partner with Sales, Finance, Customer Service, and Supply Chain to improve forecast accuracy. 
• Monitor forecast changes, customer demand shifts, launch timing, and revenue risks. 
• Provide monthly and quarterly revenue outlooks, variance analysis, and business performance reporting. 
• Support scenario planning for key customers, major launches, capacity constraints, and supply chain risks. 

Operational Readiness 

• Create visibility across Supply Chain, Procurement, Planning, Operations, and Customer Operations to ensure readiness for new business opportunities and customer demand. 
• Identify material availability, lead time, capacity, labor, and operational risks before customer commitments are made. 
• Support cross-functional planning for new product launches, customer expansions, and strategic opportunities. 
• Ensure smooth handoffs from Sales to Project Management and Customer Service. 
• Escalate readiness risks that could impact customer commitments, launch timelines, or revenue targets. 

Contract Management 

• Maintain oversight of customer contracts, pricing agreements, renewal timelines, and commercial obligations. 
• Partner with Sales, Finance, Legal, and Customer Operations to support contract review and execution. 
• Ensure customer commitments and commercial terms are documented and communicated internally. 
• Track amendments, renewals, pricing changes, and contract-related action items. 
• Develop and maintain a contract management and renewal process. 

Sales Process and Governance 

• Develop and improve commercial processes, tools, templates, and standard operating procedures. 
• Standardize opportunity management, forecasting, customer data management, and reporting practices. 
• Facilitate recurring pipeline reviews, forecast meetings, and commercial operating reviews. 
• Drive accountability for data quality, process compliance, and timely updates. 
• Support continuous improvement initiatives across commercial operations. 

Sales Enablement and Training 

• Support onboarding and training for Sales, Project Management, and Customer Service teams. 
• Develop tools, resources, and documentation that improve commercial execution. 
• Reinforce standardized processes and best practices. 
• Ensure teams understand expectations related to forecasting, pipeline management, customer handoffs, and operational readiness. 

Reporting and Business Insights 

• Develop dashboards, scorecards, and reporting tools to measure commercial performance. 
• Analyze pipeline conversion, forecast accuracy, customer performance, project activity, and revenue trends. 
• Identify risks, opportunities, and business improvement initiatives. 
• Provide leadership with actionable insights and recommendations. 
• Prepare executive-level reports and presentations for business reviews. 

QUALIFICATIONS 

The requirements listed below are representative of the knowledge, skills, education, and/or abilities required for the job: 

• Bachelor's degree in Business, Operations, Supply Chain, Finance, or a related field. 
• Minimum 5 years of experience in Sales Operations, Commercial Operations, Customer Operations, Business Operations, or a related function. 
• Strong understanding of forecasting, pipeline management, pricing, customer commitments, and commercial processes. 
• Advanced proficiency in Microsoft Excel and data analysis. 
• Experience creating dashboards, performance metrics, and executive-level reporting. 
• Strong communication and cross-functional leadership skills.  
• Ability to manage multiple priorities in a fast-paced environment. 

SELECTION GUIDELINES 

The appropriate knowledge, skills and abilities required for this position are achievable through the following combination of education, work experience and training: 

• Experience within contract manufacturing, nutraceuticals, food and beverage, personal care, consumer packaged goods, or pharmaceutical industries. 
• Experience supporting new product development and commercialization processes. 
• Knowledge of ERP, CRM, forecasting, and business intelligence platforms. 
• Experience with Power BI, Salesforce, NetSuite, SAP, Oracle, or Microsoft Dynamics. 
• Understanding of procurement, supply chain, planning, and manufacturing operations. 

PHYSICAL DEMANDS & WORKING CONDITIONS 

The essential functions of this job require the employee to perform the following physical activities during the course of work:   

• Communicates orally with management, employees, co-workers, vendors, suppliers, governmental compliance agencies, and the public by telephone or in person, in one-on-one or group settings. 
• Regularly uses a telephone, computer (e-mail) for communication. 
• Required to stand, walk, and sit for extended periods of time during work shifts. 
• Routinely required to stoop, bend, kneel, lift, reach, pull, push, and tilt object in the performance of job function. 
• Requires the essential use of hands, speech, eyesight, and hearing. 
• Lifting limitations for this position: 25-30 lbs. May have to manipulate heavier containers. 
• Vision requirements include close and distance vision, color vision, peripheral and depth vision, and the ability to adjust focus as needed. 
• Requires incumbent to sit and operate computer for extended periods of time during course of workday, and the ability to proficiently use the computer keyboard for typing. 
• Noise levels for most work environments can range from low to moderate.  
• Periods of odoriferous environment.   

Note:  The Company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior management, at any time during the employee’s employment term, at the sole discretion of management. 

Sirio Nutrition California is an equal-opportunity employer committed to employing a diverse workforce and providing medical accommodation for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. The Company will work with applicants to meet medical accommodation needs that are made known to Sirio in advance.