The GTM Operations Director manages the operational model for partner solutions, drives growth and compliance, and collaborates with cross-functional teams to enhance partner satisfaction and performance metrics.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
GTM Operations Director - Partner Solutions / Embedded Solutions
The GTM Operations Director is responsible for building and running the operating model that scales partner-delivered and embedded solutions, driving predictable growth, partner satisfaction, and compliant execution across geos and routes-to-market. The role acts as the operational "control tower" between partnerships, product, sales, finance, and legal.
Operational strategy and governance Define and own the end to end operating model for partner solutions and embedded offerings (from partner onboarding and solution design through co-sell, billing, and support). Establish and run the rhythm of the business for partner and embedded motions, including QBRs, MBRs, pipeline and forecast reviews, and program health reviews
Create and maintain clear governance, RACIs, and approval workflows for large/complex deals, non-standard terms, and new embedded constructs
Process, systems and tooling Design, document, and continuously improve core processes across partner GTM, sales, finance, legal, and customer success to make it "easy to do business" with and through partners. Own the functional requirements and roadmap for supporting digital capabilities for partner and embedded-solution motions. Drive automation and standardization of workflows, minimizing manual touchpoints while maintaining appropriate controls and compliance
Performance management and analytics Define success metrics and dashboards for partner and embedded solutions (e.g., attach and adoption rates, partner-sourced and influenced ACV, solution margin, partner health, time-to-launch) Lead forecasting and performance reviews for partner and embedded motions, providing insight and recommendations to executive and field leadership. Use data to identify bottlenecks and opportunities, prioritize improvements, and track impact of operational changes
Cross-functional and partner collaboration Partner with Product, Partnerships, Sales, and Finance to operationalize new embedded offerings and partner solutions, including packaging, pricing guardrails, and quote-to-cash design. Serve as the primary operational point of contact for key partners on topics such as deal execution, reporting, incentives, and program requirements. Coordinate with regional and route-to-market leaders to ensure global standards with local flexibility where needed
Risk, compliance, and quality Ensure operational compliance with partner agreements, commercial policies, and relevant regulatory requirements across embedded and partner-delivered models. Define and maintain controls, documentation, and audit readiness for partner and embedded motions (e.g., discounting approvals, data sharing, incentives, and rebates)Monitor quality of execution and customer/partner experience, driving corrective action plans where needed
Partner Solution Consulting Operations Lead operations for partner solution consulting, covering scoping, staffing, delivery governance, and post implementation review for partner-led and embedded solutions. Partner with Partner Sales, Solution Consulting, and Services to support operational alignment across presales with delivery capabilities, minimizing delivery risk and rework. Establish KPIs for partner solution consulting; review performance regularly and drive actions to improve efficiency and impact
Qualifications
Our ideal candidate:10+ years in SaaS operations, revenue operations, or partner/channel operations, including direct experience with partner ecosystems and/or embedded solution models. Proven track record designing and running complex GTM operating models, with measurable impact on revenue growth, productivity, and/or margin. Demonstrated ability to influence and collaborate with senior leaders across sales, partnerships, product, finance, and legal Excellent communication skills, with the ability to translate complex operational details into clear, executive-ready narratives and decisions. Additional preferred qualifications:
Experience in enterprise SaaS with large, global partner ecosystems. Background in management consulting, corporate strategy, or strategic operations. Familiarity with embedded solutions, embedded platform models, or solution-led partner motions (co-built / co-sell plays)
For positions in this location, we offer a base pay of $165,600 - $289,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
GTM Operations Director - Partner Solutions / Embedded Solutions
The GTM Operations Director is responsible for building and running the operating model that scales partner-delivered and embedded solutions, driving predictable growth, partner satisfaction, and compliant execution across geos and routes-to-market. The role acts as the operational "control tower" between partnerships, product, sales, finance, and legal.
Operational strategy and governance Define and own the end to end operating model for partner solutions and embedded offerings (from partner onboarding and solution design through co-sell, billing, and support). Establish and run the rhythm of the business for partner and embedded motions, including QBRs, MBRs, pipeline and forecast reviews, and program health reviews
Create and maintain clear governance, RACIs, and approval workflows for large/complex deals, non-standard terms, and new embedded constructs
Process, systems and tooling Design, document, and continuously improve core processes across partner GTM, sales, finance, legal, and customer success to make it "easy to do business" with and through partners. Own the functional requirements and roadmap for supporting digital capabilities for partner and embedded-solution motions. Drive automation and standardization of workflows, minimizing manual touchpoints while maintaining appropriate controls and compliance
Performance management and analytics Define success metrics and dashboards for partner and embedded solutions (e.g., attach and adoption rates, partner-sourced and influenced ACV, solution margin, partner health, time-to-launch) Lead forecasting and performance reviews for partner and embedded motions, providing insight and recommendations to executive and field leadership. Use data to identify bottlenecks and opportunities, prioritize improvements, and track impact of operational changes
Cross-functional and partner collaboration Partner with Product, Partnerships, Sales, and Finance to operationalize new embedded offerings and partner solutions, including packaging, pricing guardrails, and quote-to-cash design. Serve as the primary operational point of contact for key partners on topics such as deal execution, reporting, incentives, and program requirements. Coordinate with regional and route-to-market leaders to ensure global standards with local flexibility where needed
Risk, compliance, and quality Ensure operational compliance with partner agreements, commercial policies, and relevant regulatory requirements across embedded and partner-delivered models. Define and maintain controls, documentation, and audit readiness for partner and embedded motions (e.g., discounting approvals, data sharing, incentives, and rebates)Monitor quality of execution and customer/partner experience, driving corrective action plans where needed
Partner Solution Consulting Operations Lead operations for partner solution consulting, covering scoping, staffing, delivery governance, and post implementation review for partner-led and embedded solutions. Partner with Partner Sales, Solution Consulting, and Services to support operational alignment across presales with delivery capabilities, minimizing delivery risk and rework. Establish KPIs for partner solution consulting; review performance regularly and drive actions to improve efficiency and impact
Qualifications
Our ideal candidate:10+ years in SaaS operations, revenue operations, or partner/channel operations, including direct experience with partner ecosystems and/or embedded solution models. Proven track record designing and running complex GTM operating models, with measurable impact on revenue growth, productivity, and/or margin. Demonstrated ability to influence and collaborate with senior leaders across sales, partnerships, product, finance, and legal Excellent communication skills, with the ability to translate complex operational details into clear, executive-ready narratives and decisions. Additional preferred qualifications:
Experience in enterprise SaaS with large, global partner ecosystems. Background in management consulting, corporate strategy, or strategic operations. Familiarity with embedded solutions, embedded platform models, or solution-led partner motions (co-built / co-sell plays)
For positions in this location, we offer a base pay of $165,600 - $289,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Top Skills
SaaS
ServiceNow Los Angeles, California, USA Office
Los Angeles, CA, United States, 92660
Similar Jobs at ServiceNow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves building and optimizing large language models for the ServiceNow platform, requiring AI/ML expertise and collaboration with various stakeholders.
Top Skills:
AIAi Productivity ToolsLarge Language ModelsMachine LearningPythonTransformer Architectures
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As an Advisory Solution Consultant, guide sales with technical expertise and support product solutions during sales cycles while building client relationships and achieving sales goals.
Top Skills:
Servicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead complex digital programs as a Senior Marketing Program Manager, orchestrating cross-functional collaboration, managing risks, and ensuring project success within enterprise environments.
Top Skills:
Ai ToolsMarketing TechnologyProject Management Software
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
