Salesforce Business Analyst, Sales Operations

As a Salesforce Business Analyst, you will play a pivotal role in enabling our sales team by optimizing the tools and processes they use every day. You will serve as the primary point of contact for sales tech stack support, workflow optimization, and continuous process improvement. You will work directly with sales leadership to improve sales effectiveness and productivity by ensuring our systems are streamlined and efficient.

• Manage and optimize the sales technology stack, including Salesforce and other sales enablement tools, to enhance team efficiency and productivity.
• Proactively identify opportunities for process improvement within the sales organization and implement solutions to streamline workflows.
• Act as the primary point of contact for troubleshooting and resolving system or process-related issues for the sales team.
• Serve as a key liaison between the sales organization and internal technology or data teams, translating business needs into technical requirements.
• Ensure the integrity of data within our sales systems, guiding data hygiene efforts to maintain accuracy and reliability.
• Document and maintain sales operations processes and best practices to support new hire onboarding and ongoing team training.
• Design, build, and deploy reports and dashboards in Salesforce that effectively visualize sales performance, enabling data-driven decision-making and improving operational efficiency across the sales organization.
• Leverage AI and machine learning to enhance sales productivity, identify key trends, and optimize sales processes, translating data-driven insights into actionable strategies that improve outcomes.

• Bachelor's degree in Business, Information Systems, or a related discipline.
• 3-5 years of experience in a Sales Operations or Business Analyst role, with a focus on supporting a sales organization.
• Demonstrated experience as a power user or business analyst for Salesforce (SFDC), including an understanding of object relationships, automation, and reporting capabilities.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Ability to communicate effectively with both sales teams and technical stakeholders.
• Demonstrated passion for process improvement and a relentless focus on improving business efficiency.
• Experience with other sales technology tools such as ZoomInfo, Gong, Outreach, LinkedIn Sales Navigator, or similar platforms is a plus.
• Proficiency in Google suite of software (Sheets, Slides, etc)
• Able to solve complex problems and successfully manage ambiguity and change.
• Must be a US citizen or Green Card Holder (ITAR)

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