The salary range for this position is $45,900 -$56,000 + target bonuses of $19,200 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience.
Sales Manager
Join a dynamic and fast-paced environment as a L2 Premier Sales Manager, where you'll lead a talented team of sales associates, drive performance, and exceed ambitious goals. This role offers an opportunity to grow professionally while making a direct impact on both your team and Wayfair’s success.
Job Responsibilities
- Oversee a team of 10-15 sales associates with diverse skill sets, fostering a collaborative and positive team environment while promoting engagement and high morale.
- Monitor associate calls and potentially emails to provide guidance and support to customers with pre-order sales inquiries, B2B & B2C projects, and act as the Wayfair point of contact between suppliers and partner teams.
- Deliver comprehensive coaching and mentorship to empower associates to achieve revenue goals, surpass customer expectations, cultivate long-term value, and capitalize on sales opportunities to expand share of wallet.
- Conduct side-by-side observations and call calibrations to inform weekly 1x1 coaching sessions.
- Provide recommendations and/or implement corrective actions to address employee performance concerns and collaborate closely with Senior Leadership & Talent Management to manage disciplinary processes and terminations.
- Utilize data-driven insights to analyze trends and address performance gaps.
- Directly communicate with customers as needed, including handling customer escalations.
- Facilitate quarterly (at a minimum) career development discussions with each associate to support their professional growth.
- Achieve and surpass all team targets and KPIs, encompassing revenue, sales activity, QA scores, and compliance.
- Champion the vision/mission of Premier Sales in all employee and customer interactions.
- Collaborate effectively with leaders and departments across the organization to drive sales enhancements that positively impact multiple business areas.
- Demonstrate exceptional time management skills while consistently prioritizing the employee and customer experience.
- Engage employees at all levels and actively listen with empathy and understanding.
- Adapt and effectively implement changes for direct reports.
What is required to be considered?
- Clear demonstration of your analytical abilities and effectively solve problems
- Competitive and self-motivated
- Regular and reliable attendance Qualifications
- Excellent verbal and written communication, relationship building, and interpersonal skills
- 1+ years of experience in sales management, preferably in a solutions-focused environment (B2B, Direct Sales, Retail) and/or a master’s degree in a relevant field
- 1+ years of experience working in a quota-driven environment and meeting or exceeding targets
- Experience leading a team of 10+ people
- Proven analytical and problem-solving skills
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
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