The Sales Engineer will assess customer needs, provide technical support for product selection, and oversee complex ice product implementations while collaborating with sales and engineering teams.
The Company
About Quench
Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 150,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,400 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visitwww.culligan.com.
Values: 5Cs
· Culligan as One
· Consumer’s come first
· Commitment to Innovation
· Courage to do what’s right
· Consistently deliver exceptional results
The Position
- Sales engineers specialize in technologically advanced products, applications, and implementations where they can assess various applications and environments to help select the right product/solution, then develop an implementation plan to support the sales process. The Technical Sales Engineer will be responsible for combining their technical knowledge along with sales support skills to provide guidance and full end-to-end support to sales and our customers on a range of products and applications. The main objective of the technical sales engineer is to work with sales and our customers to best understand the customer expectations of the application, environment, and needs to ensure that the right product/solution is selected, while preparing all parties to efficiently, install, support, and service the defined solution.
- The Technical Sales Engineer will report to the VP of Sales Engineering and Product Support and will collaborate with product management, sales, supply chain, and service teams to support business opportunities across various verticals, channels, and business models, with an initial focus on successful implementation of complex commercial ice products. This role requires a hands-on approach to defining effective product solutions and supporting the successful implementation of the complex product offerings.
- The engineer will have an added focus on understanding unique customer needs, considerations, and environmental situations that could impact product performance and client expectations within the category and will contribute to future product considerations. They will oversee the end-to-end rollout of complex product implementations with sales and will have the ability to manage customer opportunities that are early in design and development all the way through execution, working closely with cross-functional teams across Sales, Marketing, Customer Care, Service, and Supply Chain to ensure effective execution and value delivery.
Responsibilities
- Understanding the technical specifications and capabilities of products/services offered by the company
- Provide technical advice and support to Sales and customers on product selection based on the individual customer needs and environment/application. Demonstrate the technical features and benefits of products to potential customers
- Prepare and deliver technical presentations to Sales and customers explaining product options and service capabilities that match with customer needs and expectations
- Responsible for examining technical drawings and blueprints to determine project specifications and requirements, including dimensions, tolerances, and materials
- Sharing historical experience, product knowledge, and rationale to support product choices, and installation recommendations
- Planning and modification of products to meet customer needs
- Collaborating with colleagues in sales, service, supply chain, and product management to achieve company objectives
- Providing after-sales support and maintaining strong relationships with clients to ensure repeat business
Requirements
- Must Have:
- Strong technical background in products within the ice segment
- Excellent communication and interpersonal skills that provide a unique ability to to build and maintain relationships with customers and sales
- Demonstrated success in understanding complex product solutions and implementations
- Demonstrated ability to formulate and articulate comprehensive value propositions and cases for new products and solutions.
- Excellent verbal and written communication skills, with a proven track record of sales and satisfied customer service
- Must be:
- Highly motivated and innovative, with a resilient and energetic approach to reaching solutions and achieving business goals.
- A strong collaborator, comfortable working across multi-functional teams from the front line to management.
- An effective communicator, adept at developing interpersonal relationships across various internal teams as well as customers.
- Skilled at at identifying technical issues and customer needs that inform future product considerations or solution designs.
- Comfortable with shared accountability for project outcomes, demonstrating integrity, honesty, and a commitment to learning.
- A pragmatic problem solver with a track record of identifying and executing solutions for complex installations
- Effective at time management, prioritizing large scale installations with service to execute in a timely fashion.
- Preferred experience:
- 7 plus years of experience in a technical role directly related to our products
- Proven track record in product sales and technical support
- Strong oral and written communication skills, including PowerPoint
- Highly technical with experience in water filtration, dispensing, plumbing, electrical, and/or refrigeration
- Experience in managing complex projects with multiple stakeholders
- BA/BS degree preferred
At Quench, there are plenty of opportunities for people who:
Communicate; collaborate; share ideas, successes and failures equally
Are dependable, committed, energetic and up-beat
Look to solve problems, go the extra mile, are team players
We call this “Quenchiness” -- it’s rewarded openly and tangibly. We work hard while having fun every chance we get.
Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Top Skills
Electrical
Plumbing
Refrigeration
Water Filtration
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