Sales Director - CX Solutions

Sales Director – CX Solutions (Strategic Accounts) 

The Role 

CSG is looking for a dynamic Sales Director to drive growth of our Customer Experience (CX) portfolio across a set of high-value Strategic Accounts. Reporting to the Vice President, Strategic Accounts, you will shape and execute account strategies that help our customers modernize how they engage, support, and retain their end customers across every channel. 

You will be a trusted advisor to senior stakeholders, positioning CSG’s AI-enabled CX capabilities – including journey management, intelligent messaging, conversational AI and AI Routing, plus digital customer engagement solutions – to solve complex business problems and deliver measurable value. 

What You’ll Do 

Own and grow a portfolio of strategic CX accounts 

• Build and execute account plans focused on expanding adoption of CSG’s AI-enabled CX solutions (contact center, messaging, digital engagement, customer journeys, analytics). 

• Deeply understand each customer’s CX strategy, pain points, and roadmap to position CSG as a long-term partner. 

Drive new CX revenue within existing accounts 

• Prospect, cold call, and create new CX opportunities within your module of existing strategic accounts, plus named new logo prospects. 

• Qualify opportunities, shape solution direction with internal teams, and drive deals to closure. 

Lead the end-to-end CX sales process 

• Lead discovery, run CX value conversations, and deliver compelling presentations and demos. 

• Develop, write, and deliver high-quality proposals and RFX responses that clearly articulate business outcomes and ROI. 

• Negotiate pricing, commercial terms, and contractual agreements through to signature. 

Orchestrate a cross-functional pursuit team 

• Lead and coordinate internal SMEs, solution consultants, and partners to design winning CX solutions. 

• Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders. 

Champion CX transformation for your customers 

• Build senior-level relationships (Business, CX, Digital, IT, and Operations). 

• Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience. 

What You’ll Bring 

Sales experience 

• 5+ years of formal field sales experience within CSG’s target markets of Financial Services, Healthcare, Retail and Cable/Telecommunications. 

• 8+ years of sales experience identifying, qualifying, and prioritizing prospects, with a proven track record of achieving or exceeding sales quotas. 

• Demonstrated success driving the full sales cycle from prospecting through negotiation and close. 

CX & relationship expertise 

• Strong Client Relationship Management skills, with a history of building long-term, senior-level partnerships. 

• Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations. 

• Ability to communicate clear value propositions through presentations, proposals, and business cases. 

Preferred CX background 

• Preference for candidates with experience selling contact center, messaging, or broader CX solutions (e.g., cloud contact center platforms, omnichannel messaging, customer engagement or journey orchestration and journey analytic tools). 

• Require familiarity with market trends in leveraging AI (Conversational AI, Generative AI, AI Agents Automation and Routing) 

Why CSG 

We’re passionate about helping the world’s leading brands reimagine customer experience. When you join CSG, you’ll have: 

• Flexible work options – Work from home, in-office, or hybrid. 

• Unlimited Paid Vacation, plus 2 days of Volunteer Time Off per year and generous holiday time off. 

• The opportunity to sell impactful CX solutions with a global, trusted provider.

• ​A collaborative culture where your ideas to grow our CX business are heard and acted on. 

If you’re a strategic, consultative Sales Director who thrives on shaping CX transformation for major customers, we’d love to meet you.