Sales Development Representative

About Us

At Hiya, we’re revolutionizing voice communication. Our mission is to  modernize voice with intelligence for security and productivity

Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices.  Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.

About the Position

The SDR Role is an individual contributor position responsible for qualifying and scheduling meetings for the Account Executives through inbound and or Outbound process. You will be working closely with the sales team. The SDR will perform prospecting, marketing event outreach and perform general sales development functions to build a pipeline within targeted accounts designated by management. 

We’re excited about you because you’re the kind of person that has high energy, is not afraid to get on the phone, has grit and wants to learn a lot about the SaaS sales process. You will conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Hiya. SDRs are the first impression for our prospects and have a huge impact on Hiya’s success 

What You’ll Do

• Build and manage lead development pipeline in an Inbound and Outbound motion

• Deliver outbound phone 50+ calls, emails, LinkedIn messages and other touch points per day to customers and potential customers at a high volume

• Achieve or exceed goal for qualified leads to Sales on a monthly basis

• Qualify all sales leads based upon lead qualification criteria definitions

• Provide baseline research within targeted accounts to identify key contacts and critical account information prior to a prospecting call

• Develop superior customer service relationships with prospects

• Provide weekly activity reports to management

• Proactively learn Hiya product, competitive products, and market knowledge via website, on‐line webinars, and other marketing information

• Update lead status and all prospect interactions in CRM application daily

• Continuous learning through mock calls, formal training, and regular coaching and feedback

• Work in different time zones 

Qualities that will make you successful:

• Goal orientated: You thrive in environments where performance is measured and targets are clear. In an SDR role, you stay focused on hitting daily outreach numbers, booking qualified meetings, and consistently improving conversion rates. You're motivated by challenges and break larger goals into achievable milestones to stay on track. You take ownership of your pipeline and use data to adjust your approach for maximum impact.

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions. 

You will have a fast start if you have experience:

• Sales and/or lead qualification experience (including outbound prospecting)

• Experience with lead qualification at all levels within organizations – managers, directors, VPs, executives

• Able to speak multiple languages - Spanish, German, French and English preferred

• You know what to say and more importantly, how to say it

• Comfortable with making phone calls and objection handling 

• Ability to work in a high energy, fast‐paced sales environment. You think out-of-the-box and wow people with your interesting angles and quality work

• Proficient with standard corporate productivity tools

• Experience using Hubspot or Marketo, Salesforce, Outreach , LinkedIn Sales Navigator and other 3rd party integration tools

• Energized working at a fast-paced company where the feedback and cycle is measured in hours rather than weeks with lots of chang

• “Get it done” attitude and team spirit while building a career-defining opportunity in a proven, results-oriented team

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data. The annual salary range for this position is between £35,000 and £50,000 GBP + 20% variable. 

• Start Date: Immediately

• Status: Full-time 

• Type: Hybrid (3x week from office;  Tues Wed Thurs)

• Location: London

• Travel Requirements: N/A

• Department: Marketing

• Reports to: SDR Manager 

• Direct Reports: No 

 Benefits

• 25 holiday plus bank holidays

• Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution)

• Paid parental leave 

• Private medical insurance through Vitality (including dental & vision)

• Employer-paid life insurance 2x base salary

• Donation Matching for a charity of your choice (up to $1,000/ year)

• WFH equipment stipend 

• $1,000/year in Professional Development funds

• Lunch provided on in- office days

This position is based in London, UK. Office post code: W1F 8WE

We are building a team with a variety of perspectives, identities, and professional experiences.  We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energised and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come  join us!