Sales Data Analyst

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

Broadvoice is looking for a Sales Data Analyst to join our growing team. In this dynamic position, you are responsible for the collection, analysis and reporting of sales related data in an on-going effort to increase overall sales productivity. Your contribution as a researcher, and analyzer will evaluate performance based on key indicators. If you are passionate about creating standard and custom reports, conduct quantitative and qualitative target analysis, internal support to maintain data integrity within the CRM, we want to talk to you!

KEY RESPONSIBILITIES

· Compiling, analyzing, and reporting sales data.

· Monitoring, and analyzing competitive activity, customer, and market trends.

· Providing actionable insights to guide the sales and marketing teams

· Review past and current sales data to determine trends in productivity

· Present actionable information and insights

· Create new reports and dashboards

· Support Sales Management: KPI/Scorecard development and distribution, maintain weekly/monthly/annual reporting.

· CRM Maintenance and Standardization: Salesforce super user.

· Support initiatives for data integrity and normalization

· Other duties as assigned

QUALIFICATIONS

· Proficiency in Salesforce.com: Salesforce Certified Administrator preferred.

· Proficiency in Microsoft Office Suite: Excel and PowerPoint.

· Excellent oral and written communication skills, ability to interact effectively with all levels of management.

· Excellent project management skills, and effective time management skills.

· High-level experience in methodologies and processes for data collection

· Self-motivated, flexible, with the ability to manage multiple and often changing priorities

· Work experience as a data analyst or in a related field

· A strong, detailed orientated and high standard of quality and accuracy

· Associate or bachelor’s degree in related field preferred

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.