Sales Coordinator

Location: This is a full-time, on-site position based at Stile in Downtown Los Angeles.

We are looking for a Sales Coordinator to partner with and assist the sales team to achieve established revenue goals and service metrics. This critical role will manage the group turnover process from assigning incoming leads to the proper sales manager, following up on new active groups, managing all sales-related client & internal communication regarding reservations and billing.

In this remote role, you will report to the Director of Sales and work closely with Area Sales Managers, and Finance Coordinator while also acting as a liaison between Sales, Reservations, GX, Billing, and Operations.

The Sales team is dedicated to growing revenue at Kasa through all channels, as well as growing Kasa as a distinguished accommodations brand. Our mission is to build a distinctive brand that has direct relationships with guests.

A day in the life of a Kasa Sales Coordinator focuses on 3 primary objectives: driving sales, use of tools & processes, and acting as a Hall of Fame Host. You will help drive sales by managing incoming lead sources and assigning them to the proper sales manager, collaborate with and assist managers, and ensure that each step of the active group journey from contracting to departure is seamless. As a key component of the sales process, you must be able to listen and read customers to identify needs and respond accordingly. You will be an integral part of improving and implementing our sales processes through the use of our existing tools. You will maintain complete and accurate records of all customer interactions and correspondence in our sales system, accurately review all group contracts and rate agreements, and identify ways to improve processes and enhance sales systems.

At Kasa, we strive to act as Hall of Fame Hosts through genuine care and hospitality. You will develop strong customer relationships through professional, courteous, and ethical interpersonal interaction, develop and maintain positive relationships with customers and vendors, and ensure proper communication with other departments.

• Proven work experience as a Sales Coordinator, Finance Coordinator or similar role
• You can demonstrate the ability to understand customer requirements and translate that into sales solutions
• Strong organizational and time-management skills with great attention to detail
• Excellent communication and interpersonal skills in a remote work environment
• Ability to set priorities and work on several projects simultaneously while meeting established guidelines through strong organizational skills
• Must be computer literate; have experience using Google Workspace tools and products and ability to learn new tools quickly
• Database management experience
• Ability to engage management decision-makers and influencers at any level
• Motivated by the attainment of goals and metrics
• Able to work independently, self-motivated

• You've worked in the hospitality industry
• You've worked for small and large enterprise companies
• You have experience with various CRM software

• Delivers accurate, timely support to help the sales team close deals
• Ensures smooth coordination of group bookings
• Keeps sales systems organized and up-to-date for clear reporting and follow-up

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
  
• The Pay: The starting base pay range for this role is between $28 and $30 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
  
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
  
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.