Sales Coordinator

Ten Five Hospitality is Hiring a Sales Coordinator!

Job Summary: The Sales Coordinator works with many other departments across campus, including events, front office, back-of-house, front-of-house, and marketing. The Sales Coordinator must be articulate, confident, and organized– someone who thrives in a high-volume setting and can juggle many moving parts. Candidates must be friendly, pleasant, outgoing, and attentive to guest needs. Top notch communication skills are a must to succeed in this role.

Duties and Responsibilities:

• Generates new business, following up with new leads, proactively develop and manage a full pipeline of prospective sales, including but not limited to: Current client list, contacts from past inquiries, outreach to event planners, hotels, surrounding businesses, social clubs, targeted brands, etc.
• Maintain comprehensive sales database of the above-mentioned contacts.
• Enter group rooming lists and being in constant communication to all necessary departments regarding updates/changes to existing events or group stays.
• Responds to all incoming event and catering inquiries in a timely manner, working a pipeline of inquiries, prospects, tentative and definite bookings.
• Keep credit card deposits and information updated.
• Create booking links as needed.
• Ensures the sales department has the necessary supplies and materials to run smoothly.
• Creates resumes for groups staying at the hotels and attends weekly resume meetings to discuss details.  
• Follows up on contracts to ensure menu selections, deposits, full payments, and guest counts are received by the required deadlines.
• Prepares for, and attends weekly BEO meetings with involved departments to review upcoming events.
• Coordinates with Chef for revisions and updates of event and catering menus regularly, reflecting seasonal menu changes and client requests.
• Collaborates with all department heads to ensure all required staffing levels are met in anticipation of any special events and clearly communicate strategy for execution of events and catering.
• Coordinates with outside vendors including but not limited to: banquet rentals, florists, A/V, event staffing, transportation, etc.
• Send thank you evaluation letters to all groups that have checked out and forward any feedback to the Director of Sales & Marketing.
• Keep track of inventory for Sales & Events.
• Perform other duties as assigned.

Qualifications:

• At least 1 year in sales and 1 year in events, preferably in the hospitality industry.  
• Marriott systems (Lightspeed and CI) experience preferred.
• Excellent listening and communication skills.
• Must have the ability to work a flexible schedule, including weekends, holidays, and late hours when necessary.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Be attentive, accountable, and highly organized.
• Must have the ability to plan multiple activities simultaneously.
• Possess excellent interpersonal and communication skills.
• Possess excellent phone skills and be guest service oriented and proactive.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to be friendly, engaging, gracious, and the ability to focus and connect with all guests and team members and exceed their expectations.
• Have an upbeat, energetic, authentic, positive, and professional attitude at all times.
• Know how to participate in a team environment and assist other departments when needed, providing lateral service.

Physical Requirements:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
• Move up and down stairs, service ramps, and/or ladders.
• Reach overhead and below the knees, including bending, twisting, pulling/pushing, and stooping. Enter and locate work-related information using computers. Perform other job duties as requested.