Support Customer Success with Salesforce data hygiene, inbound chat triage, account and opportunity cleanup, invoice and form support, account assignments, and process documentation to improve data quality and operational efficiency during a 3-6 month contract.
About Our Company:
At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back.
Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.
About this Role:
The Sales Coordinator supports the Customer Success team by helping maintain accurate, reliable customer and sales data and assisting with day-to-day operations. This role provides hands-on experience with tools like Salesforce and Excel while building foundational skills in data analysis, process improvement, and cross-functional collaboration.
This is a 3–6 month contract role, 30-40 hours per week with a possibility of converting to a full-time team member.
Responsibilities:
Help monitor and respond to inbound customer chat inquiries, routing as needed
Assist with completing basic customer/vendor forms (RFIs, ACH requests, etc.)
Support task management for Account Managers (e.g., out-of-office coverage)
Help manage account assignments by reviewing data (duplicates, geography, device counts)
Partner with Finance to assist with invoice requests and customer follow-ups
Assist in identifying and resolving duplicate Accounts and Contacts in Salesforce
Support cleanup of Opportunities (ownership, stages, close dates, and related records)
Update and maintain Account information, including billing details and key attributes
Help validate customer and sales data using Method (former CRM) when discrepancies arise
Learn how to evaluate sources of truth and document data updates
Document repeatable processes and data cleanup steps
Support ongoing data governance efforts
Participate in identifying opportunities to improve data quality and operational efficiency
Sales Operations Support
Salesforce Data Quality & Hygiene
Process Improvement & Learning
Required Skills:
- 2+ years experience with CRM platforms such as Salesforce is required
- Proficiency in Microsoft Excel and other business productivity tools
- Strong attention to detail and commitment to data accuracy
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Comfortable handling inbound customer inquiries and providing timely support
- Proactive and self-motivated with the ability to work independently
- Strong problem-solving and research skills with the ability to find information and resolve issues efficiently
- Strong organizational skills and ability to follow documented processes
- Bachelor's degree in business administration, Communications, Marketing, or a related field
Compensation:
- This is a 3–6 month 1099 contract role, 30-40 hours per week with a possibility of converting to a full-time employee. The hourly compensation range is $25–$30, depending on experience.
Equal Opportunity Employer:
Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply.
Work Authorization:
To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire:
AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.
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