Administers commission payments, supports sales incentive program management, analyzes sales performance, and collaborates with various departments for process improvements.
Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.
At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.
We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs. These lived experiences influence our decisions, shape our products, services, and help us grow with intention. When it comes to talent, our goal is clear: to discover exceptional individuals and to ensure they discover us. We prioritize drive, skill, experience, and ambition in everything we do for our clients.
We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.
Summary
Administers commission/incentive award payments to sales personnel based on commission plan provisions. Performs staff support activities needed for the development, implementation, communication and administration of sales commission or incentive programs, plans, policies and quotas. Reviews commission payment reports for accuracy and completeness. Able to verify and follow through, ensuring accuracy and timeliness of commission payments as outlined in the plan. Resolves reconciliation issues. Maintains and audits information needed to track revenue and other sales transaction types. May analyze sales performance results, prepare incentive performance reports, presentations, and recommendations for sales and/or finance management. Typically uses Incentive management systems, spreadsheets, CRM systems to gather data for payment calculation or analysis. May contribute to the development or improvement of systems to effectively track or capture data.
Additionally, this role will contribute to operational process improvements in incentive programs, quota management, incentive adjustments, regular payouts, incentive plan administration, and improving the scalability of our program tools. This role requires working with global business owners in HR, Legal, Sales, Finance, Sales Operations, Revenue and our Technical team to ensure our systems, data and processes properly support the delivery and execution of our Sales Incentive Programs. The ideal candidate has strong analytical abilities and a proven track record for rolling up their sleeves, maintaining a high level of ownership and accountability, and delivering best-in-class support to their internal and external customers.
What You Will Do (Core Responsibilities):
- Contribute to the strategy, design, policies, and guidelines of our sales incentive programs
- Recommend operational process improvements in incentives, quota management, incentive adjustments, regular payouts and program tools scalability
- Administration of monthly, quarterly and/or annual sales incentive plans and commission payments for our global selling teams
- Set up sales compensation system (CaptivateIQ): maintain HR information for sales hires, transfers and separations; issue territory and quota sheets to sales participants; ongoing support and communication with the sales participants and managers
- Partner with global business owners in HR, Legal, Sales, Finance, Sales Operations, Revenue and our Technical team to ensure the proper plan design, calculation, delivery and execution of sales incentives
- Maintain a high level of ownership and deliver best-in-class support to their internal and external customers
- Special projects such as process improvements, data analysis and presentations, SOX requirements, and report enhancements.
Who You Are (Soft Skills):
- Attention to detail, excellent organizational skills and ability to present findings and programs at all levels of the organization
- The ability to support our sales teams with their incentives and ensure the accuracy & rigor of our financial controls and audit requirements
- Willingness and ability to adapt to the rapid business and organizational changes that accompany a high-growth environment
- Cross-team coordination, project management, and excellent communication skills are essential
- Ability to handle multiple projects simultaneously
What You Need (Qualifications)
- Bachelor’s degree in accounting, Finance and equivalent experience
- Knowledge, skills and abilities typically gained from 2 – 5 years of experience administering sales incentive programs (incentives, quotas, territories), policies and processes each fiscal year (or as needed) that support business objectives.
- Experience and passion in sales incentive programs, systems and planning with the desire to help us define, build and execute all of our sales incentive ecosystems
- Proven expertise in Excel and sales incentive compensation systems such as CaptivateIQ
- Ability to consolidate and produce compensation metrics that assist in understanding the effectiveness of the plans and policies
What would be nice (preferred skills & experience):
- Expertise in CaptivateIQ configuration and performance reporting
- Experience in Salesforce and NetSuite data exports
We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities.
Benefit offerings – may vary based on geographic location
Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics
Financial future: retirement/pension plan contributions, MTK stock plan participation
Income protection: life event & disability coverage
Paid time off: generous annual leave, company holidays, volunteer time off
Learning: e-learning license, tuition reimbursement, hackathons
Home office setup allowance
Additional/optional benefits: pet insurance, identity theft protection, legal assistance
We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!
Top Skills
Captivateiq
Excel
NetSuite
Salesforce
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