Manages and expands strategic channel partnerships within the Microsoft Dynamics 365 F&SCM ecosystem. Responsibilities include recruiting and onboarding partners, developing growth strategies, enabling partner teams, managing executive relationships, driving partner-sourced revenue, tracking KPIs and forecasts, conducting business reviews, supporting joint sales and marketing initiatives, and addressing escalations. The role requires strong sales, negotiation, relationship management, ERP, SaaS, EDI, and supply chain expertise, with travel of up to 25%.
Be a trusted representative of TrueCommerce, the Channel Partner Manager builds strategic alliances and enduring partnerships that expand our market reach and accelerate growth, specifically in the Microsoft D365 F&SCM community.
The Channel Partner Manager serves as a strategic leader responsible for developing, managing, and optimizing a portfolio of channel partnerships that accelerate business growth and strengthen market presence. This role drives partner engagement, revenue attainment, and operational excellence while acting as a trusted advisor to both internal stakeholders and external partner executives. The ideal candidate combines strategic thinking, business development expertise, and relationship management skills to build a scalable and productive partner ecosystem that delivers measurable business outcomes.
This role remote-based. Travel required, up to 25%.
What You'll Do:
Partner Strategy & Growth
- Develop and execute channel partner strategies aligned with company objectives, specific to the Microsoft D365 F&SCM Partner Community
- Identify, recruit, and onboard new strategic channel partners.
- Create and manage partner segmentation, coverage, and growth plans. Ongoing evaluation of market opportunities and recommend partnership expansion initiatives.
Relationship Management & Partner Enablement
- Build and maintain executive-level relationships with key partners, including onboarding, training and ongoing enablement.
- Conduct regular business reviews to assess performance and identify growth opportunities.
- Serve as the primary point of escalation for strategic partner issues.
- Ensure partners are equipped with the tools, resources, and knowledge to promote product updates, competitive positioning and drive outcomes.
Revenue & Performance Management
- Drive partner-sourced and partner-influenced revenue growth.
- Establish and track KPIs, forecasts, and performance metrics and develop and drive action plans when performance targets are not met.
- Manage partner pipeline development and joint sales activities, prepare reporting and business insights related to partner performance.
- Analyze market trends, competitor offerings, and pricing to inform channel strategies.
Cross-Functional Collaboration
- Partner with Marketing to execute joint campaigns, events, and demand generation initiatives.
- Collaborate with Product and Existing Business Sales teams to improve partner and customer outcomes.
- Influence internal stakeholders on partner needs, opportunities, and market feedback.
Requirements for Success:
- Bachelors Degree or equivalent experience
- 5 +years successful new business sales or channel partner experience
- Deep expertise in working in the Microsoft Dynamics F&SCM community, Understanding of F&SCM’s products, market, and competitive landscape
- Experience of working to and exceeding targets
- Ability to manage complex, multi-faceted sales and negotiations
- Drive and determination to succeed; positive, pro-active, can-do attitude; self-starter
- Strong relationship builder with an understanding of business processes and exceptional commercial awareness
- Good written and verbal communication skills
- Preferred: Good understanding of sales and marketing processes, including indirect sales and channel
- Preferred: Formal or informal sales training; lead generation/pipeline building skills
- Preferred: Experience of ERP systems and processes (Order to Invoice, Purchase to Pay, Warehouse Management and Inventory)
- Preferred: Experience of SaaS solutions, EDI and Supply Chain
- Preferred: An understanding of technology and how it relates to TrueCommerce solutions
- Curiosity and comfort using AI tools (e.g., Copilot, ChatGPT or similar) to work faster and smarter, with a willingness to help the team adopt and automate with them.
Perks & Benefits
- Remote first and casual work environment
- 401k with 3.5% company match and vested after 2 years
- 20 PTO days - 1 birthday day off - 3 summer days - 1 Volunteer day - 11 company holidays
- Medical, dental, vision and other life/health insurance plans
- Paid parental leave
- Wellness reimbursement program
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others.
For additional information, visit our website
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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