Sales Assistant

Description

About The Variel

We believe the later chapters of life deserve to be lived with purpose, comfort, and connection. The Variel is a modern senior living community in the heart of Woodland Hills, built on a simple conviction: exceptional senior living should offer the same warmth, quality, and attention to detail found in a luxury hotel. 

Our residents are more than customers, they are our neighbors, friends, and community. Every interaction, experience, and detail matters, from the care we provide to the way we welcome residents and their families each day.

At The Variel, we value genuine hospitality, teamwork, compassion, and accountability. We treat each other the way we wish to be treated in return, and we are committed to creating an environment where our residents and our team members can thrive.

About the location

Set at 6233 Variel Avenue in the Warner Center district of Woodland Hills, The Variel offers a vibrant setting surrounded by shopping, dining, entertainment, and the best of the West San Fernando Valley. With Westfield Topanga, local farmers markets, parks, and everyday conveniences just minutes away, our community provides residents with a comfortable and connected lifestyle. Designed with modern living in mind, The Variel combines thoughtful amenities, inviting spaces, and exceptional service to create an environment that feels welcoming, sophisticated, and distinctly like home.

GENERAL SUMMARY:

The Sales & Marketing Assistant provides essential administrative, hospitality, and operational support to the Sales & Marketing department. This position serves as a welcoming first point of contact for residents, families, prospective residents, guests, and visitors while assisting the sales and marketing team with daily administrative functions, events, reporting, marketing systems, office operations, and communications.

The Sales & Marketing Assistant plays an important role in creating a positive and professional experience for prospective residents and their families while supporting the overall sales and marketing efforts of the community. This position reports to the Director of Sales & Marketing.

PRINCIPAL DUTIES:

• Answers and directs incoming calls, manages lead distribution, and promptly responds to inquiries as assigned.
• Greets and provides exceptional hospitality to residents, prospective residents, families, guests, and visitors.
• Assists with planning, coordinating, and executing marketing and community events within approved budgets.
• Prepares, maintains, and updates sales and marketing reports, spreadsheets, and other department documentation.
• Processes sales, cancellations, transfers, and related documentation accurately and in a timely manner.
• Maintains marketing systems, including the community CRM (Sherpa), and generates reports and data as needed.
• Processes invoices and assists with tracking departmental expenses and budget performance.
• Manages office inventory and orders office supplies, marketing collateral, printed materials, and other items within the approved budget.
• Maintains and updates the department calendar, including events, staff schedules, appointments, and other activities.
• Assists with maintaining the community website and supports digital marketing initiatives, including social media, as assigned.
• Assists with the preparation of the annual marketing plan by compiling information, creating data tables, organizing materials, and preparing documents.
• Coordinates and assists with the creation and distribution of the community marketing newsletter.
• Works closely with the Move-In Coordinator and Director of Sales & Marketing to ensure required paperwork and documentation are collected for prospective and future residents.
• Provides front desk coverage and administrative support as needed.
• Serves as a primary point of contact between the Sales & Marketing department and other departments within the community.
• Provides administrative support to the Move-In Coordinator and Director of Sales & Marketing as requested.
• Directs residents, families, and guests to the appropriate department or team member for questions, comments, or concerns.
• Maintains a professional appearance and consistently represents the community in a positive manner.
• Attends department and community meetings as requested.
• Maintains a clean, organized, and presentable work area.
• May travel to prospective customers' homes or other locations as needed to support sales efforts and maintain relationships with residents and families.
• Performs other duties and responsibilities as assigned.

Requirements

REQUIREMENTS:

• Minimum of 1 year of related work experience, preferably in a professional office, hospitality, senior living, or customer service environment.
• High school diploma or equivalent required; college degree preferred.
• Strong organizational and time-management skills with exceptional attention to detail.
• Ability to multitask, prioritize responsibilities, follow up on assignments, and meet deadlines.
• Excellent written and verbal communication skills, including professional telephone etiquette.
• Strong customer service and interpersonal skills with the ability to interact professionally with residents, families, guests, and team members.
• Proficient in Microsoft Office and other commonly used computer applications.
• Strong keyboarding and proofreading skills.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to maintain professionalism and composure in a fast-paced environment with frequent interruptions and changing priorities.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

• Ability to frequently walk, stand, sit, and communicate throughout the workday.
• Ability to push and/or pull up to 40 pounds and lift and/or carry up to 35 pounds.
• Ability to navigate and tour the entire community, including assisting with or pushing a resident in a wheelchair when needed.
• Ability to work in a fast-paced, high-performance environment while managing multiple priorities.
• Ability to concentrate and remain attentive with frequent interruptions.
• Work is generally performed in a well-lit, comfortable indoor environment.

Equal opportunity

The Variel of Woodland Hills is an equal employment opportunity employer.We do not discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories.We comply with all applicable federal, state, and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position.We review all applications and strive to hire the candidates who are the most qualified to perform the essential functions of the position with or without reasonable accommodations.