Consensus Cloud Solutions
Consensus Cloud Solutions transforms simple digital documents to analytics-ready documents unveiling actionable data.

SaaS Release Manager

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Employer Provided Salary: $140,000-$150,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.  

With more than 11 million users worldwide, Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators. 

Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it. 

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.


How you will impact the organization…

The Release manager will coordinate with different Consensus teams to ensure the smooth operations of day-to-day release processes for the company’s Software as a Service (SaaS) products. The Release Manager is also accountable for ensuring that appropriate communication of release activities has been communicated throughout the company so that stakeholders and customers are properly informed of upcoming and executed system changes. 


The value you will deliver…

  • Responsible for planning and scheduling software releases and coordinating the release schedule
  • Work with PMO, Product, Operations and Engineering to identify any risks that could delay the release and manage them, to ensure there is no impact on the integrity of the scheduled release and quality of the release
  • Chair weekly release meetings to coordinate, ensure there is an allocation of personnel for every release, prioritize and schedule upcoming releases
  • Schedule release readiness reviews prior to deployment and milestone reviews after each release
  • Create plans for the implementation and deployment as per the release schedule and provide weekly updates on the release activities
  • Schedule and run CAB meetings to discuss release schedules with the teams and ensure there aren’t any roadblocks between releases
  • Initiate and drive discussions to recognize potential impacts and downstream dependencies between releases that could negatively affect production 
  • Work with technical leads and stakeholders to prioritize and sequence release tasks based on their criticality and impact on the overall release process and value to the business
  • Be available for on-call notifications of customer-impacting issues leading up to release deployments (Emergency Change Management)
  • Foster open communication between development, QA, operations, and other relevant teams to maintain alignment and visibility throughout the release cycle
  • Work with the PMO-ITSM Specialist and other teams on the release management process to ensure they understand and follow established protocols (quality testing, performance testing, security impact assessments, backwards compatibility, etc.)
  • The release manager will oversee the process and update where applicable
  • Preform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or changes duties at any time


What you will bring to the table…

  • 4+ years working as a Release Manager in a SaaS environment
  • 4+ years of experience with Change Management processes
  • Technical knowledge of software development and deployment
  • Exposure and basic understanding of DevOps and continuous integration and development (CI/CD) processes
  • Thorough understanding of the SDLC and the ability to apply this knowledge in a dynamic environment that supports releases for both long, complex projects planned months in advance and fast turnaround releases planned days or hours in advance
  • Solid understanding of software releases, product development, application infrastructure, system architectures, and operating systems
  • Outstanding organizational, communication, and relationship building skills conducive to driving consensus
  • Effective project management, change management, analytical, and communication skills


You will stand out if you also have…

  • Bachelor's Degree or Associate’s Degree in Information Security, Cybersecurity, Computer Science, Engineering or Networking or equivalent combination of experience and education
  • Proficiency with JIRA, Slack, and release management tools
  • Active, transferable U.S. Security clearance at the Public Trust level or higher preferred
  • Understanding the release process within a HITRUST and/or Fedramp environment is a plus


Additional details…

  • Location requirements: Fully remote within the U.S. (Los Angeles, Las Vegas or Braintree, Massachusetts preferred.)
  • Travel requirements: Minimal domestic travel up to 5%
  • Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
  • Technology requirements: Reliable, high speed internet
  • Security clearance: Ability to achieve and maintain a security clearance with the U.S. Government is required


The salary range for this role is $140,000 - $150,000 USD.  The total compensation package for this position is negotiable and may also include [annual performance bonus, ESPP, enhanced time off packages and benefits.]

We are not accepting agency submissions for this role.

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What are Consensus Cloud Solutions Perks + Benefits

Volunteer in local community
Paid volunteer time
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Mandated unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical FSA, limited purpose FSA, dependent care FSA, Health Savings Account (HSA) with rich employer matching contribution.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Robust options including carrier options, fertility benefits and more.
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Hourly employees have access to generous PTO,
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
For on-site or hybrid roles parking and commuter transit perks.
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
This varies depending on the requirements and location of the role.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Based on leadership approval.
Continuing education available during work hours
Paid industry certifications
Based on leadership approval.

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