Roboshop Vending Machine Operations Coordinator

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Opportunity Overview:

The Operations Coordinator is responsible for the daily operation of multiple POP MART Roboshop units, ensuring they are stocked, clean, functional, and performing at peak efficiency. This role is the frontline operator, providing field insights, performing routine audits, and coordinating restocks, recruiting and service actions across their assigned areas. Additionally, this role supports the project management of new Roboshop installations, relocations, and upgrades, ensuring all launch activities are executed on time and meet operational standards.

We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.

What You Will Achieve

• Manage a multi‑unit PopMart Roboshop, performing regular onsite visits.
  
• Respond to machine alerts, stockouts, and operational issues promptly.
  
• Recruiting individuals, teams, or 3rd party partners to operate Roboshops.
  
• Coordinate with restocking teams, vendors, and internal support.
  
• Perform field audits: inventory accuracy, cleanliness, visual merchandising compliance.
  
• Log visit notes, upload photos, and maintain accurate records.
  
• Conduct basic troubleshooting and escalate technical issues.
  
• Ensure product availability and uptime KPIs are met.
  
• Execute resets, seasonal updates, and product transitions.
  
• Support the end‑to‑end execution of new Roboshop installations, relocations, and upgrades.
  
• Coordinate with internal teams (Retail Store Operations, Supply Chain, Allocations etc) to ensure launch readiness.
  
• Perform on‑site installation tasks including basic setup, machine testing, merchandising, and initial calibration.
  
• Document installation progress through photos, checklists, and launch status reports.
  
• Validate machine functionality and QC standards before handoff to Operations.
  
• Assist with vendor scheduling, access coordination, and on‑site troubleshooting during installs.
  
• Ensure all new Roboshops meet brand, merchandising, and performance standards pre-launch.

Travel Cadence

• Travel across assigned areas (30–40% travel for the role).
• Additional travel may be required during new store installations or relocations.

Time Allocation

• 1–2 days in the field and 3–4 days in the office, depending on project load and business needs.

Robo Visit Standards

Each visit includes:

• Inventory verification (physical vs dashboard)
• Machine cleanliness & presentation
• Visual merchandise compliance
• Promotion/product change validation
• Photo documentation
• Basic troubleshooting
• Logging all findings in system

KPIs / Success Metrics

• Uptime % across assigned units
• Inventory accuracy & stockout rate
• Average response time to alerts
• Completion of scheduled visits
• Execution accuracy (resets, promos, planograms)
• On‑time completion of tasks

What You Will Need

• Strong reliability & time management
  
• Problem-solving and independent decision-making
  
• Attention to detail and operational discipline
  
• Customer service mentality
  
• Comfort in fast-paced field environments
  
• Ability to manage timelines and coordinate multiple stakeholders
  
• Strong organizational skills for tracking installation milestones
• Internal dashboards (inventory, sales, alerts)
  
• Basic mechanical troubleshooting
  
• Smartphone-based reporting tools
  
• Installation checklists & launch management tools
  
• Basic familiarity with installation hardware and machine setup

Physical Requirements

• Lift/carry 20–40lbs (product cases)
• Stand, walk, and drive for extended periods
• Comfortable working in malls, retail centers, airports
• Ability to assist with basic machine installations and on-site setup tasks

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

*The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

For Los Angeles or San Francisco applicants:  POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. 

Reasonable Accommodation

POP MART Americas is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements laid out in this job description are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions by contacting na.employeerelations @popmart .com.

POP MART Americas welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact our HR Department at na.employeerelations @popmart .com.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

This position may be eligible to participate in a company incentive program.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially.

Equal Employment Opportunity

POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.