Risk & Underwriting Specialist II

Responsibilities:

• Underwrite merchant account applications in accordance with credit policies, industry rules, and regulatory standards.
• Monitor and confirm the accuracy of daily bank files and transaction records.
• Conduct customer validation on new and existing merchants, including screening against OFAC Sanctions Lists.
• Maintain and update merchant account information across internal platforms and acquirer systems.
• Process merchant account changes, such as fee adjustments, distribution settings, and contact updates.
• Perform quality assurance audits to verify accuracy of merchant configurations and settings.
• Respond to merchant inquiries via email within the department's defined service level.Assist in the onboarding and monitoring of merchants through the acquirer portal.
• Support internal and external audits, including card brand reporting and compliance checks.
• Identify opportunities for process improvement and recommend updates to standard procedures.
• Collaborate with team members and support special projects as assigned by leadership.
• Manage merchant account terminations in accordance with policies and regulatory standards.

Essential Functions:

• Underwrite and maintain merchant accounts in compliance with internal policies.
• Monitor and process daily bank files accurately.
• Perform customer validation and risk screening using regulatory tools.
• Maintain merchant data integrity across internal and external platforms.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Maintain professional interaction with internal and external stakeholders
• Ability to work in a fast-paced and high-stress environment

Minimum Qualifications:

• Strong analytical and decision-making abilities with attention to detail.
• Familiarity with underwriting practices and risk management in payment processing.
• Effective written and verbal communication skills.
• Ability to follow and contribute to documented procedures and policies.
• Strong organizational skills and time management in a deadline-driven environment.
• Proficiency in Microsoft Office and Google Suite.

Education and Experience Requirements:

• Minimum of 2–4 years of experience in Accounting, Banking, or the Payments industry.
• Underwriting experience with a focus on payment processing, including domestic and international accounts, preferred.
• High school diploma or equivalent required; college coursework or degree in a related field preferred.
• Availability to work Monday through Friday, 9:00 a.m. to 6:00 p.m., with flexibility to stay late as needed, including select holidays.

AI & Operational Fluency:

• AI Integration: Utilize company-approved GenAI tools to accelerate high-value deliverables.
• Strategic Oversight: Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.