Risk Operations Lead

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Risk Operations Lead, you'll manage a team of Risk Associates to conduct investigations of escalated alerts and potential suspicious activity and fraud across our core verticals. In this role, you'll help deliver world-class experiences for our customers and make a real impact on our growing global business. You'll ensure compliance with anti-money laundering regulations and best practices, partnering with our Product and Customer Experience teams to drive Risk team initiatives.
What You'll Do

• Regularly mentor and develop associates through continuous feedback, check-ins, and ongoing mentorship.
• Leverage various tools, systems, and reports to detect and uncover fraud trends.
• Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained.
• Work closely with Fraud Support and Customer Experience to obtain requested player documents and resolve player restrictions.
• Identify new methods for fraud detection and prevention, working with product and engineering teams to implement recommendations.
• Ensure compliance with anti-money laundering, including Know Your Customer (KYC) and gaming regulations.
• Provide recommendations supported by data in implementing new fraud alerts and controls.
• Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed.

What You'll Bring

• Bachelor's degree in Criminal Justice or Sociology will be considered a plus.
• At least 3 years of relevant experience in a Fraud or Risk Operations role.
• At least 1 year of management experience with a strong passion for leading and developing a team.
• An investigative curiosity with strong critical thinking skills and the ability to communicate vision across the organization. Excellent verbal and written communication skills, with the ability to influence across teams and collaborate with internal and external stakeholders.
• Basic SQL experience is required, intermediate experience is preferred.
• Self-motivated and analytical, with a strong attention to detail and a drive to investigate potentially fraudulent behavior using critical data points.
• Familiarity with Zendesk and Microsoft Office product suite; intermediate Excel skills are preferred but not required.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 68,800.00 USD - 86,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.