Risk-Based Vulnerability Management (RBVM) Field Architect

We’re looking for a highly skilled Field Architect to join our team and lead the charge in delivering cutting-edge solutions related to risk-based vulnerability management and remediation. As a key member of the GTM organization, you’ll serve as the critical link between customers, product management, engineering, product marketing, and sales, shaping how we solve our customers’ most pressing security challenges.

The ideal candidate is technical, customer-focused, and excels in cross-functional collaboration, with a knack for driving alignment and delivering results. This role holds a quota and will focus on driving product adoption and customer success.

What your day will look like:

• Act as the technical subject matter expert (SME) in customer discussions, addressing customer pain points with innovative solutions.
• Support Proof Of Value (POV) engagements to demonstrate the capabilities of the product and align with business value.
• Collaborate with customers, product teams, and sales to influence the product roadmap and ensure alignment with customer needs and market trends.
• Partner with engineering to translate customer feedback into actionable development priorities and ensure the delivery of high-quality features.
• Work with customers and the product team to identify feature requests and ensure expectations are met in a timely manner.  
• Triage escalation of tickets from the customer support team and engage the appropriate engineering resources to expedite a resolution for the customer.
• Manage the rollout and adoption of new features, including learning processes and tracking outcomes, to continuously improve customer satisfaction and drive revenue.
• Communicate project status, risks, and achievements to internal and external stakeholders.

Reach out if you are:

• A technical problem solver, skilled at navigating complexity and delivering results in fast-paced environments.
• A cross-functional leader, capable of building trust, influencing without direct authority, and driving alignment among diverse teams.
• Experienced in working in customer-facing roles, with a proven ability to translate technical solutions into business value.
• Familiar with quota-driven roles, with a track record of achieving measurable outcomes.

Qualifications:

• 5+ years of experience in a technical B2B SaaS role (such as Solutions Engineering, Product Management, or Technical Account Management) 
• Prior experience in a technical role (e.g., Development, DevOps, System Engineering, or Automation).
• Strong understanding of cybersecurity principles and different approaches to vulnerability management inclusive of application misconfigurations, cloud security exposures, application development exposures, and vulnerability instances.
• Hands-on experience working as part of a security team or providing technical services to a security team
• Proven success delivering software products/services to market and driving adoption at scale.
• Excellent communication and presentation skills, with the ability to convey complex concepts to technical and non-technical audiences alike.
• Demonstrated ability to work independently while thriving in collaborative environments.
• Experience working with or knowledge of AI-driven solutions

Why Join Us?

This is a unique opportunity to work on the frontlines of cybersecurity innovation, shaping the way companies understand and mitigate risks in identity and SaaS environments. If you’re passionate about technology, love working with customers, and want to have a direct impact on product success, we’d love to hear from you!

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