RevCycle Manager Applications - Epic: IT Epic

Primary Duties And Responsibilities

The Manager, IT Applications - EPIC is responsible for all aspects of the applications and systems supported in the assigned area, including data quality, maintenance and end-user support. Responsible for effectively allocating resources, prioritizing workload, monitoring system and staff performance, and providing expertise on applications related matters. The Manager, IT Applications also is responsible for understanding the specific needs and interests of the business unit/field and how they relate to their applications portfolio, while ensuring compliance with all Hoag Hospital Information Technologies (IT) policies and procedures. Has overall responsibility for execution of one, or more, complex programs that each may consist of multiple projects. The execution would include program / project strategies, supporting business cases, project plans (Work Breakdown Structure (WBS)), reporting, financial control, and all appropriate project documents and Gate Review materials required under Hoag’s Project Management Methodology (PMM) for a variety of projects including, but not limited to, new application deployments (Commercial, Off-The-Shelf (COTS) and custom), process improvement, application and technical upgrades, feature/function enhancements and technical infrastructure enhancements. Maintains professional knowledge of current trends and developments in the Information Technologies (IT) and healthcare field. In addition, the Manager, IT Applications - EPIC is also responsible for overseeing ongoing support activities to maintain Hoag’s Epic instance.

The Manager IT Applications - EPIC oversees upgrades, enhancements, and ongoing maintenance for assigned application areas.

A description of the Specific EPIC Modules is located at the end of this document.

The Manager provides an additional level of coordination and communication in their assigned team. The Manager as assigned, coordinates the technical aspects of the implementation, including hardware, processes and decisions, and the project plan. The Manager participates in project scope and strategic direction discussions. This role requires strong organization and project management and has a technical background with a general understanding of the technical infrastructure and staff, including servers, storage, network, and desktop support teams.

Education and Experience

• Epic Management experience (hospital or ambulatory)
• Experience leading and supporting EPIC Analysts.
• Bachelor’s Degree or equivalent experience with proven knowledge and experience with computer applications/systems utilized in a healthcare organization
• Minimum 3 years’ experience in Epic information systems implementation, support or as a department subject matter expert
• Experience in designing and executing needs assessments
• Project management and/or project team leadership
• Change management and process improvement leadership
• Expert experience with Microsoft Office applications including Outlook, Word, Excel, Visio, PowerPoint, SharePoint and Project preferred

• Experience working with OnBase preferred

  
  

License Required:

Current CA driver’s license required for local travel

License Preferred:

N/A

Certifications Required

N/A

Certifications Preferred

• EPIC certification in HIM, Hospital Billing, and/or Professional Billing

  
  

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.