Medical Guardian Logo

Medical Guardian

Retention Specialist

Sorry, this job was removed Sorry, this job was removed at 12:12 a.m. (PST) on Sunday, Jun 01, 2025
Remote
Hiring Remotely in United States
Remote
Hiring Remotely in United States

Similar Jobs

2 Days Ago
Remote
United States
Junior
Junior
Hardware • Healthtech
Retention Specialists will handle calls to empathize with clients, resolve issues, retain customers, and achieve sales targets through effective communication.
Top Skills: Crm SoftwareHeadsetsLaptops
3 Days Ago
Remote
2 Locations
17-20 Annually
Mid level
17-20 Annually
Mid level
AdTech • Artificial Intelligence • Events • Marketing Tech • Software • Conversational AI • Automation
As a Retention Specialist, you'll engage with customers looking to cancel or downgrade, helping them rediscover the value of our platform through empathetic communication and problem-solving techniques.
Top Skills: Salesforce
12 Days Ago
Easy Apply
Remote
Hybrid
United States
Easy Apply
19-20 Annually
Junior
19-20 Annually
Junior
Fintech • Financial Services
The Client Retention Specialist educates clients on financial hardship programs, deescalates issues, retains clients, and achieves retention targets through empathetic communication.
Top Skills: Customer Relationship Management (Crm)
Description

Medical Guardian is seeking enthusiastic and compassionate retention specialists who will thrive in our culture of growth and development with a passion for genuinely helping our customers to live a life without limits.  We are looking for candidates who are goal driven, coachable, altruistic, and excellent voice communicators to join our team of more than 350 employees.  All calls, as well as our comprehensive paid sales training program, are completed in the comfort of your own home using laptops and headsets that we provide. 

Hours/schedule: 

Monday through Friday from 11:30-8pm EST with a weekend rotation.

Residency Requirement: 

All applicants are required to have permanent residency in one of the following states:

AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, and TX only 

Key Duties and Responsibilities: 

  • Handle inbound and outbound calls every day with urgency, care and expertise.   
  • Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance.  
  • Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests. 
  • Execute, monitor, and coordinate repricing for designated customers in the existing customer base. 
  • Communicate clearly in both oral and written form. 
  • Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. 
  • Demonstrated ability to consistently achieve sales targets. 
  • Excellent time management skills. 
  • Ability to handle multiple tasks with strong attention to detail. 
Requirements
  • A passion for generating sales with a proven call center experience.  
  • Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner.  
  • Display a competitive spirit to meet and exceed company wide and personal sales goals.  
  • Satisfactorily complete background / employment history investigation and drug screening.  
  • Computer proficient with the ability to multi-task.  
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation & Public Holidays)
  • Short Term & Long Term Disability
  • Retirement Plan (401k)

What you need to know about the Los Angeles Tech Scene

Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.

Key Facts About Los Angeles Tech

  • Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
  • Key Industries: Artificial intelligence, adtech, media, software, game development
  • Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
  • Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account