Retail Sportsbook Operations Associate

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Retail Sportsbook Operations Associate, you will play a central role in running the day-to-day operations of a rapidly scaling part of our business - our retail sportsbooks! You'll support the Retail Operations team by helping to drive foot traffic through execution of onsite promotions and event programs. You'll combine your creative skills and data-driven mindset to launch promotions based on analytics from the sports calendar.
What you'll do as a Retail Sportsbook Operations Associate:

• Support the Retail Operations team in building and maintaining a programming calendar aligned with key sporting events and on-site activations.
• Act as the retail location expert, using targeted promotions and on-site customer engagement tactics to drive channel growth.
• Oversee creative brief submissions, retail event logistics, and vendor management, ensuring flawless campaign execution and tracking performance.
• Partner with Analytics to inform promo mechanics and bonus offers using customer and betting data.
• Collaborate with marketing, social, and brand teams to grow retail awareness using targeted social promotions, localized campaigns, and on-site customer engagement tactics.
• Maintain strong relationships with Compliance and Responsible Gaming teams to meet all regulatory standards before launch.

What you'll bring:

• 2+ years managing marketing campaigns, ideally within the gaming, hospitality, or sports entertainment industry.
• Bachelor's degree in Business, Operations, Marketing, or a related field.
• Strong customer-first perspective with an understanding of the motivations and behaviors of sports betting audiences.
• Excellent organizational and multitasking skills, with the ability to pivot quickly and manage multiple projects in a fast-paced environment.
• Comfort with data and performance metrics, using insights to influence future campaign planning and execution.

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 52,000.00 USD - 65,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.