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Retail DC Operations & Fulfillment Manager will lead, support, and optimize SKIMS operating processes in executing our retail growth strategy. Focus on continuous improvement of 3PL operational practices, SOPs, and systems, in support of this channel. Focus on streamlining daily fulfillment and replenishment operations to support our hyper-growth plans. This role will work with a broad range of cross-functional partners to advocate on behalf of retail stores and our customers.
Responsibilities include but are not limited to:
· In partnership and collaboration with the Retail-Ops team, support an aggressive store launch plan domestically and internationally.
· Develop, maintain, and communicate new/existing SOPs to standardize fulfillment, replenishment, and logistical operations between our 3PL and the stores.
· Develop and implement internal and external processes to improve operational efficiency.
· Review, triage, and problem solve Retail-back of house and 3PL related issues that are blockers to our rollout plan and steady state operations.
· Support daily/weekly replenishment activities by collaborating with retail-planning teams to establish and maintain inventory levels at 3PL to.
· Communicate and manage value-add service projects that include packaging and ticketing with our 3PL. Track and monitor costs related to VAS work.
· Construct and manage calendar with critical milestone dates both internally and with our 3PL.
· Lead and optimize shipping costs reviews and lead times from DC to store, including reverse logistics.
· Develop performance metrics to measure 3PL performance.
· Performs other duties as assigned.
Qualifications
· Bachelor’s degree in supply chain management, business or equivalent.
· A minimum of 5 years’ operations experience.
· Experience in collaborating with 3PL providers.
· Experience with executing store launches and daily/weekly replenishment.
· Project management, negotiation, change management and conflict resolution skills.
· Experience with supporting retail store hyper-growth while collaborating with multiple cross-functional stakeholders.
· Excellent verbal and written communication skills and ability to effectively communicate about complex issues with senior management.
· Excellent analytical skills.
· Ability to make strategic recommendations based on data and best practices.
· High proficiency using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
· 20-25% domestic and international travel as needed.
Benefits and Culture
. Up to100% Company Paid Healthcare (medical, dental, vision)
· Kind Body Fertility Benefits
· 401(k) savings plan with up to 4% match
· Unlimited PTO
· Full Access to LinkedIn learning
· Employee Discounts
Perks (HQ Location)
· Free weekly catered lunch at HQ – M/T/W/Th
· Dog-Friendly office on a Thursday and Friday
· Free Swag Giveaways
· Annual Holiday Party
· Annual Summer Party
· Invitations to pop-ups and other company events
· Complimentary daily office snacks and beverages
SKIMS are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.
Skims Culver City, California, USA Office
Culver City, CA, United States, 90232
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
