Researcher, Product Experience - Commerce

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Product Consumer Insights team is central in uncovering compelling ways to attract and entertain our members worldwide. This role sits on the Commerce CI team and is focused on guiding innovation and optimization across the Netflix commerce lifecycle, from non-member experiences like title pages and sign-up flows to member experiences like upsells and cancellation flows. 

This is an opportunity to lead innovative research with demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business decisions across the company. You’ll partner with cross-functional teams passionate about delivering the most engaging, innovative, and inclusive experiences.

Working Model: This role is open to employees working onsite from our Los Gatos, Los Angeles, or New York Office locations.

What You Will Do:

• Design, execute, and socialize research that directly informs our global growth and commerce product strategy.

• Develop new research initiatives by actively partnering with other CI researchers and cross-functional partners, including Product Management, Product Marketing, Design, Data Science, Finance, and Strategy.

• Identify best practices in existing and emerging research methodologies.

About You:

• 4+ years of experience in product research and/or user experience (UX) research informing growth and commerce strategy. Experience supporting digital subscription or digital entertainment businesses preferred. 

• Mixed methods research expertise, including hands-on experience leading end-to-end quantitative and qualitative UX research studies. Usability research experience required.

• A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings.

• Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company.

• Passionate about translating findings into actionable strategic business recommendations.

• Global research experience is preferred but not required.

At Netflix, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. We carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The range for this role is  $130,000 - $470,000

Netflix provides comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.