Research Assistant (Bilingual-Spanish) - Riverside

Job Duties

• Front Desk & Reception Management: Serve as the primary point of contact at the front desk; warmly greet participants, study partners, and visitors; manage participant check-in/check-out; and handle incoming clinic phone calls.

• Bilingual Participant Communication: Conduct prescreening calls, appointment scheduling, and ongoing retention outreach in both English and Spanish.

• Study Visit & Lobby Support: Room participants, assist CRCs and Investigators with chaperoning study procedures, and ensure the lobby and front office areas remain welcoming and organized.

• Clinical Procedures: Perform baseline clinical tasks, including taking vital signs, performing ECGs/EKGs, and administering urine pregnancy/drug screens.

• Laboratory Operations: Centrifuge, aliquot, package, and ship biological specimens (blood, urine) in strict adherence to protocol guidelines and IATA regulations.

• Participant & Family Translation: Provide verbal translation support at the front desk and during clinical visits, explaining scheduling or trial instructions clearly to Spanish-speaking participants and study partners.

• Data & Admin Management: Maintain front-desk logs, assist with prompt source documentation filing, Electronic Data Capture (EDC) data entry, and resolving study queries.

• Inventory & Site Upkeep: Maintain front desk/reception readiness, track lab kits, and manage front office and site supply inventory.

Job Requirements

• Language Requirement: Native or professional fluency in both English and Spanish (speaking, reading, and writing) is required.

• Front Desk / Administrative Experience: 1+ years of experience in front desk reception, medical front office, clinical, or healthcare environments preferred.

• Education: Bachelor’s degree in Biology, Psychology, Neuroscience, Healthcare, or a related scientific discipline preferred.

• Certifications (Preferred): Certified Medical Assistant (CMA), Certified Phlebotomy Technician (CPT-1), or BLS/CPR certification is a strong plus.

• Skills: Excellent phone etiquette, outstanding interpersonal skills, meticulous organizational habits, and a compassionate attitude when working with elderly or vulnerable participant populations.

• Schedule: Must be able to work full-time on-site at our Riverside, CA clinic front desk.