The Reporting Operations Coordinator manages relationships with reporters and agencies, coordinates reporting workflows, handles escalations, and ensures high-quality transcript delivery for clients.
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
DepartmentThe Marketplace Operations team at Filevine is responsible for building and maintaining the systems, programs, and support that power our network of independent contractors (ICs).
Job Summary As the Reporter Operations Coordinator, you’ll be the operational backbone of our certified stenographic reporting service. You’ll manage relationships with independent reporters and partner court reporting agencies, ensure timely and appropriate coverage for events requiring a Certified Stenographic Reporter (CSR), and coordinate the full reporting workflow — from scheduling to transcript delivery and quality assurance.
This is a high-ownership, detail-oriented role that sits at the intersection of client experience, logistics, and service quality. You'll help build a scalable system for certified reporting and ensure every client receives accurate, timely, and high-quality transcripts.
Responsibilities:
- Coordinate Scheduling & Coverage: Review daily CSR needs, match reporters by geography/format, and update tracking systems.
- Manage Contractors & Agencies: Act as the primary liaison with reporters & agencies, maintaining performance records and contractual details.
- Ensure Event Readiness: Confirm reporters, share event details (Zoom links, locations, notices), and provide day-of support.
- Handle Escalations: Resolve urgent issues such as late/no-show reporters or technical problems in real time.
- Track Performance & Quality: Maintain logs of reporter timeliness, attendance, and communication; gather feedback from internal teams.
- Refine Processes: Develop scalable workflows, templates, and tools to improve CR operations.
- Support System Improvements: Collaborate with product/engineering teams to inform enhancements to reporting tools and processes.
What You Bring:
- Have 4+ years of experience in operations, vendor management, or logistics (legal tech or court reporting industry a plus)
- Are highly organized and thrive in spreadsheet-driven, detail-heavy environments
- Have strong communication skills — you’re proactive, clear, and diplomatic when dealing with external vendors
- Are comfortable making judgment calls on urgent decisions and juggling shifting priorities
- Are process-driven and enjoy building new systems and playbooks from the ground up
- Care deeply about quality and customer experience
- Work well in a remote team environment and can manage yourself with minimal supervision
Compensation Information: $105,000-115,000. The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House (onsite employees)
- Top-of-the-line company swag
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