Renewals Manager

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Job Posted: 12/23/2025

Location: North America/Europe

(Note: Pacific Time hours will likely need to flex to EMEA hours, aka earlier morning schedule at times)

Hi there!

We’re looking for a proactive, persuasive, builder to join Zapier as our first Renewals Manager. You’ll help us build the renewal function from the ground up in Zapier’s upmarket business, think 0→1 startup energy, ownership, and autonomy within the resources of a scaled company. You’ll shape how renewals run, set the standard for simplicity and consistency, and make the commercial moment a trust-building experience for our customers.

This isn’t a back-office role. You’ll be customer-facing, guiding champions, procurement teams, and execs through renewals in a way that feels seamless, value-aligned, and professional. You’ll protect revenue, spot opportunities for growth, and strengthen relationships at a critical commercial moment where we plan our future initiatives.

If you’re someone who loves creating process that scales, thrives in fast-moving environments, and knows how to balance commercial rigor with empathy, let’s talk.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

• Commercially minded: You understand renewals are both a defensive and offensive motion, and know how to protect ARR while creating room for growth.

• Customer-centric negotiator: You can align pricing and packaging to the customer’s value realization without over-discounting.

• Process-driven operator: You thrive in CRM tools (HubSpot, Gong) and can execute clean, repeatable motions at scale.

• Cross-functional partner: You know how to work with Customer Success, Sales, RevOps, Billing, and Legal to unblock deals and keep renewals on track.

• Adaptable and scrappy: You’re comfortable building in a “Series A inside a later-stage company” environment, where processes evolve quickly. You love building out

• Experienced: 3–5+ years in renewals, deal desk, account management, or sales roles in SaaS, ideally with exposure to enterprise contracts.

• Own the Renewal Motion

  • Lead standard renewals for our upmarket segment, balancing hunting for expansion and logo retention. You’ll act as lead strategist for the commercial period, working with our customers to continue long-term relationships.

  • Execute timely renewals by owning the process - generating renewal proposals, managing the paper process, and overseeing commercial negotiations with core stakeholders in our customer’s business.

• Drive Commercial Outcomes

  • Protect logo retention and ARR outcomes in every renewal, working with the Sales & Success team to effectively trade value for value with our enterprise plan customers.

  • Proactively identify risks (contractual, usage, or stakeholder) and escalate early to account teams for intervention.

• Partner Cross-Functionally

  • Collaborate closely with RevOps, Billing, Legal, and Sales to streamline approvals, align messaging, and ensure exception handling is managed efficiently. Improve our pricing and packaging options in partnership with product and BizOps teams

  • Partner with Customer Success Managers to ensure renewal terms reflect real customer usage and business value.

• Forecast with Precision

  • Maintain accurate renewal forecasts in Gong and HubSpot, ensuring NRR and GRR performance is visible and predictable.

  • Provide ongoing updates to sales and GTM leadership on renewal risk and variance from forecast.

• Build the Playbook

  • Continuously refine renewal processes, tooling, and communications to improve efficiency and customer experience, ensuring Zapier remains a trusted partner at every step of the customer journey.

  • Capture and share learnings from renewals to inform pricing, packaging, and broader customer success motions.

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

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Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.