Renewal Desk Data Analyst

Your role at Dynatrace
Dynatrace is seeking a Renewal Desk Data Analyst to join our internal operations team. This is a non-customer-facing role focused on supporting complex processes related to Order Management, ARR protection, and data validation. You will collaborate with Sales Operations, Deal Desk, Renewal Specialists, Order Management, and Account Executives to retrieve, organize, and analyze renewal data, then generate system-derived proposals using Salesforce and Excel.
Location: Detroit. This role requires in-office presence 2-3 times per week.
Role Overview

• Internal, non-customer-facing position with a strong emphasis on Excel and Salesforce.
• Manage prioritized requests from a shared queue.
• Collect, clean, and convert data into new formats and validate with Excel tools.
• Ensure accuracy and completeness of renewal information for system entry.
• Troubleshoot issues in Salesforce and collaborate with multiple internal stakeholders.
• Clearly explain Excel tools and logic to non-technical audiences.

Primary Responsibilities

• Analyze and review renewal opportunities and account history, including products, quantity, pricing, and contract terms.
• Gather and validate renewal documentation and partner-specific data.
• Organize meetings with internal stakeholders to share insights and align on next steps.
• Participate in testing system enhancements within Salesforce in coordination with Business Systems.
• Provide operational support to your assigned region(s) and consistently meet task deadlines.
• Perform additional duties as assigned.

What will help you succeed
Minimum Requirements

• Basic to intermediate Excel skills (formulas, calculations, and data organization).
• Basic familiarity with CRM systems (Salesforce experience preferred).
• Solid computer proficiency, including navigating tools like SharePoint.
• Strong math skills, especially in pricing and renewal calculations.
• Clear communication and strong collaboration with cross-functional teams.
• Demonstrated resourcefulness and the ability to find information independently.

Preferred Requirements

• Background in computer science, finance, mathematics, or other analytical disciplines.
• Ability to identify and implement process improvements.
• Capable of increasing autonomy and ownership over time.
• Professional experience prioritized over formal college degrees.

Desired Qualifications

• Excellent organizational skills and strong attention to detail.
• Ability to manage multiple priorities in a high-stakes, fast-paced environment.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Creative, solution-focused mindset with a willingness to learn new tools and processes.

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

• When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits and a company-matched 401(k) plan for retirement.

More information
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.