Providing Tier 2 support for technical issues in the Omny data environment, resolving tickets, documenting bugs, and collaborating with DevOps.
Description: Provides "Tier 2" support for users encountering bugs or performance issues within the Omny data environment.
Responsibilities:
Resolve complex technical tickets related to data access, API integrations, and platform downtime.
Document system bugs and work closely with DevOps to deploy fixes.
Create technical documentation and troubleshooting guides for the internal knowledge base.
Monitor system health and proactively alert customers to potential service interruptions.
Top Skills
APIs
Data Environment
DevOps
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