(REMOTE) Epic Operational Systems Engineer (Mgr: Smellie)-2

Employment Type:Full timeShift:

Description:Epic TogetherCare ODBA

Position is remote based.

Provides analytical and technical expertise in planning, design, installation, maintenance, proactive monitoring and support of the Epic system and related third party application technology. Responsible for technical application requirements and infrastructure components. Installs and administers Epic operational database (ODB) environments. Serves as a subject matter expert and technical resource troubleshooting and resolving complex issues, as well as providing guidance and insight to others.

ESSENTIAL FUNCTIONS 

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Creates and manages the ODB environments that serve production, reporting, disaster recovery, training, and non-production needs. Installs and maintains the administrative and monitoring tools necessary for high levels of availability and performance of the Epic system. Provides an understanding of performance metrics, monitoring system performance, and troubleshooting issues. Manages logins for different types of access, including login behavior and working environment configuration. Applies IRIS and Epic upgrades and updates to production and non-production environments. Configures and maintains environment copies according to the environment strategy. Serves as a subject matter expert providing technical guidance and insight to others. Identifies process improvement opportunities, ensuring the implementation of best practice and process changes. Responds to emergency and after-hours issues. Engages in capacity planning exercises to ensure adequate system resources. Collaborates with technical teams and Epic to ensure proactive support. Writes and maintains scripts to improve system management tasks. Participates in change control processes for all planned application and technical activities. Maintains and tests processes related to business continuity. Follows vendor and Epic best practices for hardware and software configuration. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Performs related work as assigned. 

MINIMUM QUALIFICATIONS 

Associate's degree in Information Technology or a related field five (5) to seven (7) years of systems administration experience or an equivalent combination of education and experience. Must possess a comprehensive knowledge of UNIX and/or Windows Server administration. Bachelor's degree preferred. Ability to learn Epic's software and Certification will be required after training is complete. Minimum of five (5) years’ experience configuring, monitoring and administering a client/server based application. 

Strong Unix skills using the command-line prompt, including navigating directory structures and file manipulation. Understanding of operating system concepts such as user and group ownership and file permissions, file system/volume group configuration, etc. Knowledge of a command shell (Korn, POSIX, Bourne, or C), plus languages and utilities such as awk, sed, and Perl. Ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedures. Strong written and verbal communication skills to interact effectively with clients, vendors and Trinity colleagues. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. 

Hourly pay range: $46.31 - $69.46

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.