Remote Customer Support - Ticket Support - Gaming

Are you a gamer who is passionate about delivering exceptional customer service to other gamers? Are you eager to network with talented professionals on one of the most well-known gaming brands? We're seeking dedicated, customer-focused individuals to join our dynamic talent network of Ticket Customer Support Mods!

Project Hours (All Times Pacific):

• 4:00 AM - 7:00 PM PT(Monday - Sunday)

• 10:30 AM - 2:00 PM PT REQUIRED

Please note: Times are subject to change based on specific client needs.

Commitment:

• Self-schedule 20 hours per week. 7 of those 20 hours must be self scheduled on weekends (Saturday and/or Sunday) within the required time slot.

What Are We Looking For:

• A person with a great personality and team player attitude

• Comes to work ready to go and fully committed to surpassing expectations

• Has a knack for solving problems quickly and efficiently

• Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights

• Customer-friendly demeanor with a flexible attitude

• Reliable, trustworthy, and dependable

• Experience with high volume customer service

• Experience and fluency in English writing

• Advanced typing skills - minimum 50 WPM

• Experience with web-based research

• Experience working with company escalation policy

Workspace Requirements

To be considered for this opportunity, you must have:

• A dedicated desktop or laptop computer running Windows 11 or later

• At least 16 GB of RAM

• One of the following processors or newer:

  • Intel: 11th Gen Intel Core or Intel Core Ultra

  • AMD: Ryzen 5000 Series, 7000 Series or Ryzen 8000 Series

• Dual monitors preferred

• A reliable, high-speed internet connection with a minimum download speed of 40 Mbps

• A high-quality headset with a noise-canceling microphone

• A secure, quiet, distraction-free workspace suitable for handling customer calls

• Willingness to install required ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device. A physical USB security device will also be shipped to you.

• MANDATORY SECURITY COMPLIANCE: Installation of SentinelOne security software and ModSquad security tools (including 2FA) is a non-negotiable requirement for this role.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.