Provide customer support via phone, chat, and email; resolve inquiries and complaints; log interactions; follow up; maintain professional, empathetic troubleshooting.
Summary
We are seeking a Customer Support Representative to provide exceptional service to our customers via phone, chat, or email.
Description
- Assist customers with inquiries, product issues, and service-related questions.
- Resolve complaints and provide solutions in a timely manner.
- Log customer interactions and provide follow-up as needed.
- Maintain a professional and empathetic attitude while troubleshooting and assisting customers.
Qualifications
- High school diploma or equivalent.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- Previous experience in customer service is a plus but not required.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan with company matching.
- Flexible remote work environment
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
