Remote Customer Support - Inbound Phone Calls - Insurance Tool - 02/2026

ModSquad has partnered with a technology company that develops and maintains software platforms designed to streamline the insurance process for agencies and their clients.

As part of this team, you’ll provide inbound phone support to customers during times when insurance agents are unavailable to take calls, helping ensure a smooth and consistent customer experience.

This role requires strong attention to detail, clear verbal communication, critical thinking and the ability to work in a quiet, professional environment.

Available Production Hours

• Monday - Sunday: 4:00 AM - 5:00 PM PT

Commitment

• Self-schedule 10 hours per week

• 5 of the 10 weekly hours must be scheduled on Friday and/or Saturday

• Minimum of 90 days (as needed)

What We’re Looking For

• Previous data entry experience

• Experience providing high-volume phone support

• Typing speed of 45+ WPM

• Strong multitasking and time-management skills

• A dedicated laptop or desktop computer running Windows 11 (Macs and Chromebooks are not supported for this opportunity)

• Willingness to install ModSquad security software on both your computer and mobile device

Workspace & Technical Requirements

• Willingness to install AWS tools on your computer

• Access to a smartphone capable of taking photos and installing apps

• Stable broadband internet connection of 50 Mbps or higher

• 8 GB RAM or greater

• Dual monitors highly recommended

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.