Relationship Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

At Fiserv, we enable clients to move money and data securely and efficiently through innovative payments and financial services technology. The Relationship Manager will own a book of business focused on client retention and expansion. You will partner with clients and internal teams to align Fiserv solutions to client strategy and drive measurable outcomes.

What you’ll do:

• Manage a portfolio of strategic enterprise accounts, acting as the primary client advocate for retention, risk mitigation, and revenue growth.

• Proactively identify client needs, prepare proposals, and design solution recommendations using Fiserv product suites to increase client value and adoption.

• Build and maintain relationships with decision-makers and influencers at all levels to safeguard relationships and surface expansion opportunities.

• Coordinate cross-functional Fiserv teams (product, operations, implementation, risk, finance) to resolve issues, review monthly performance, and implement corrective actions to control liability.

• Lead contract renewals as client agreements near expiry.

• Track account health, revenue performance, and churn drivers to inform strategic plans and escalation paths.

Experience you’ll need to have:

• 3+ years of experience in account management or strategic relationship management with large, complex clients.

• 3+ years of experience in negotiating commercial contracts and enterprise agreements.

• Bachelor's degree and/or an equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Familiarity with the financial institution landscape and regulatory environment.

• Proven track record driving incremental revenue growth within existing accounts.

• Demonstrated experience negotiating large, complex contracts.

• Experience working with onboarding, implementation, or professional services teams.

How you’ll work:

• This role requires the use of a computer and audio equipment.

Travel:

• Approximately 50% travel is expected.

Benefits at Fiserv:

• Fuel Your Life wellness program with activities and rewards to support total well-being

• Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program

• No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members

• Recognition through Living Proof, with points redeemable for merchandise and gift cards

• Eight Employee Resource Groups to build connection and inclusion

• RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)

• Comprehensive extended health care and vision benefits, plus dental coverage

• Company-paid Basic Life and AD&D, with optional life and AD&D coverage available

• Company-paid Short-Term Disability and Long-Term Disability income protection

• Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Salary Range

These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.